McDonald’s is one of the largest employers in the UK and Ireland with over 1390 company owned and franchised restaurants serving nearly 4 million customers per day. One of our greatest strengths is our diversity; we have 129,000 employees ranging in age from 16 to 91. With 9 out of 10 Business Managers and a third of executive staff starting from crew we have a great retention rate.
Working for McDonald’s is more than just a job. We’re a business that aims to have a positive impact in everything we do, ranging from environmental issues to our employees mental health. We offer good value, quality food and a fantastic experience for our customers, but it’s not just about the meals we serve each year. It’s also about the hundreds of communities across the UK and Ireland where you’ll find our restaurants, and the thousands of people who work in those.
Things move fast at McDonald’s, whether we’re serving our customers or helping our people build their futures. In our workplace, we promote flexibility, opportunity, equality and development.
McDonald’s employees come from all walks of life, but share a common approach: positivity. We know that happy employees help to make happy customers, so we want you to enjoy your work.
We believe that to attract, retain and motivate talented individuals, employers need to create opportunities that genuinely work for people whatever their age, life stage, or ambition.
So in 2018 we commissioned some research, to map the new ‘9-5’ as we wanted to better understand working lives in the UK today and how this will change in the future – polling people up and down the UK.
We discovered that the way we are working in the UK is in flux, with people looking for a ‘job that works for them’. For example, many of us want to start earlier, finishing earlier.
Opting for longer days and compressed hours in place of the traditional 9-5. It’s all about flexibility and in the UK we’re no longer looking for a job for life. We’re looking for a job for our life.
Role: Customer Experience Leader
Length of service: 19 months
Spending time with the family is very important to me. Especially my two boys and my granddaughter who’s the reason I came to work for McDonald’s, it’s her fault I work for McDonald’s. Because before I came to McDonald’s I was a complex support worker looking after people who’ve got severe disabilities and I looked after a young man who was a tetraplegic. So it’s very intense work and twelve hour night shifts. So I did four nights a week. So I was either at work, asleep and trying to catch up on housework. And when she was four at the time she just said to me, “Granny I never see you. You’re either asleep or at work,” and I thought, “You’re right and she’s growing up too quick” So changed job, saw the job at McDonald’s and thought, “Well I’ll go there and do that until I find a proper job.” And it didn’t quite work out that way so. I love my gardening as well.
The thing that inspires me more than anything else is people that overcome adversity. So disabled people. I’m so in awe of people that are basically written off or, you know, “Oh they can’t do that,” that go and say, “No, I’m going to prove you all wrong and I’m going to do such and such.”
The diversity of the job, definitely. Meeting customers is the best part. Not always sometimes the teenagers but a lot of them I’ve got on with now and banter with them and all that sort of thing. The little ones when they come in and they know your name when they start being regulars and the families. The older people that come in that are very, very lonely some of them are and they’ve come in and have a coffee. Doing all the different roles that I do within my role. So the customer care, the cleaning, the fundraising, the community work with the football team, the community work with the allotments that we work with. Just the massive diversity really. The families. I love it because we … as McDonald’s are trying to sort of make it a more family friendly restaurant. We get the children in doing the colouring and they love looking at what’s the next Happy Meal coming in and their faces when they’re opening the Happy Meals.
The diversity as well I think. Not just in the role, the diversity of people that McDonald’s employs so you know from very young to my sort of age. And it doesn’t matter if you’re straight, gay, bi, transgender, nobody gets treated any differently in McDonald’s. You all bring something to the job role. And I think that’s great.
I think because of my age I use a lot of my life experiences and I’m encouraged to do that. I’m also very bossy, I will readily admit. I’m very organised so if something needs doing they know things get sorted out at the front and the restaurant and fun days and things like that I’m a very organised person.
What’s your favourite thing about working for McDonald’s?
The customers, the different customers and the regulars. Love when they come in, your face lights up when you see them and you know what they like to eat, where they like to sit, the kids names, if they’ve been on holiday.
Take a step back and breathe. When it’s really, really busy and you’re running around like a headless chook sometimes you just have to take a second, go, “Right, what needs doing first?” instead of just running around.
You’re not treated any differently. And it’s lovely sometimes because a lot of the young ones at work call me Mother Hen. If they’ve got problems, if they’ve got relationship problems or they’re a bit upset they’ll come and put their head on my shoulder.
Most proud moment?
Conference Storytellers. That was amazing. Scary, very scary when you’re stood out on a stage in front of two and half thousand people, that was scary. But there again I’ve made probably friends for life with the storytellers. We’re still in touch with one another, we still talk to one another. We’re from all walks of life, all ages but it was just such a brilliant experience doing it.
Big Mac or Quarter Pounder: Quarter Pounder
Milkshake or McFlurry: McFlurry
French Fries or Salad: Salad
Chicken Nuggets or Chicken Selects: Chicken Selects
Early Bird or Night Owl: Early Bird
The benefits of understanding how people want to work today are compelling. For people and for business. That’s why we will continue to create jobs that suit different lifestyles and life stages, whether it’s a mum looking to fit a job around family commitments or someone looking to stay with us, progress and take advantage of the training we offer.
Paul Pomroy: It’s important for us to champion everyone at work – dads, mums, students, carers – everyone has different priorities and different situations at home. It’s important that we offer progression and development opportunities for all, but also flexibility so that work can fit around life – from restaurant to head office. Like many of our employees, I’m a dad of two young boys and being able to be there for bath and bed time is really important to me. My wife is a busy working mum, so having that flexibility is really key for us both.
We’re nothing without our people – they are what make McDonald’s, so listening to them and what they need is essential.
PP: We offer our people the choice of a guaranteed hours or flexible contract, giving people the option to choose. We talk to our people to ensure we understand what works for them. We use these conversations to create jobs that suit different ages, lifestyles and life stages – whether it’s parents looking to fit a job around family commitments or a student looking to earn some extra money at the weekend.
Our survey shows many dads are afraid to ask for flexible working for fear of the impact on their career progression. What more needs to change? Do the kind of support mechanisms offered to mums need to be promoted to dads e.g. employee networks?
PP: The ability to work flexibly should never have a negative impact on a person’s career progression. This applies to both mums and dads, as well as non-parents. Flexible working isn’t a ‘parent issue’, it’s a ‘people issue’.
We believe that everyone should be given the opportunity to work more flexibly, but that doesn’t diminish ambition, desire or opportunity to progress. The business case for flexibility is clear, too: if employees are happier, more motivated and more loyal, they tend to be more productive.
PP: We announced in April 2017 that all of our employees would be offered the choice of a flexible or guaranteed hours contract, following a year of trials in selected restaurants. Since then, the majority of our people, around 80%, have chosen to stay on their existing flexible contracts, as they value the ability to work around their other commitments.
We are proud to offer our people the option, so they can choose what works best for them. In fact, Matthew Taylor used us as a case study in his review of Employment Practices in the Modern Economy, highlighting that we offer our 120,000 employees the choice of a flexible or fixed contract.
PP: We are one of the largest employers in the UK and we are proud to employ a multigenerational workforce of over 120,000 people, spanning more than seven decades.
In 2016, we carried out research that revealed multigenerational working enhances McDonald’s business performance. Teams that bring together a mix of people of different ages and at different life stages are fundamental to creating a happy and motivated workplace and to delivering a great customer experience.
Our customer base is extremely varied, so having a diverse workforce of people from different ages, backgrounds and experiences is really important to reflect that and ensure we challenge our thinking internally.
PP: It’s really important for everyone to promote flexible working – not just those who are male or senior – but you have to walk the talk and I try and lead from the top. In the office, for example, we don’t have a culture of presenteeism; I leave the office “loudly” at 5.30pm each evening and I say goodnight to everyone; with so many working mums and dads, we don’t want a culture of working late.
Great opportunities at McDonald’s come with training to match. Every year, we invest over £40 million in developing our people. Every one of the 129,000 employees working for McDonald’s has the opportunity to take part in structured training, whether it’s in customer service, team work or financial management.
Plus, you can achieve an array of qualifications with us, many of them nationally recognised. It’s about you. Whatever you want to get out of your career – with McDonald’s, you can
Competitive pay & benefits
Everyone has a memory of McDonald’s. What we want to do is make sure they’re always fond ones.
That’s where you come in
Customer Experience Leaders guarantee that every customer who walks through their restaurant door is welcomed, has everything they need and leaves feeling special.
You’ll spot and quickly fix any problems that may affect the customer experience. You also know what makes people happy and will go out of your way to make feel good moments they won’t forget.
Rewards and Benefits
Whatever you’re looking for from a job, you can find it with us. We offer our Customer Experience Leaders flexible hours, accredited training, fantastic career prospects and a whole host of other rewards and