Reconciliation Clerk - 12 months FTC/Secondment

Livingston, West Lothian, Scotland
24 Jan 2022
23 Feb 2022
Contract Type
Full Time

Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work.


"This role is an exciting opportunity to join us and work within our Billing Operations team. We are an integral part of Sky providing specialised support to over 400 billing processes across 6 teams to provide assurance on the accuracy of our billing and payments system processes." - Billing Operations Team Leader


What you'll do:

  • Ensure that all reconciliations are completed accurately and to agreed deadlines. Prioritise personal work load to enable the reconciliation process to be completed within agreed deadlines.Identify, analyse and take ownership for issues and follow through to resolution escalating as appropriate. Analyse processes within our area to ensure any trends or changes are identified and escalated with a recommended course of actionWork with other teams within both the Billing Team and Sky Support teams to review and improve both internal and external processes. Build and maintain strong working relationships with both internal and external customersUnderstand audit, regulatory and internal controls to ensure that these are completed in a rigorous and timely mannerReview processes within the area to ensure they are fit for purpose and deliver an exceptional customer experience aa well as assisting with initiatives to improve the accuracy of reconciliations and reportingParticipate in ad hoc activities in line with business requirements

What you'll bring:

  • Great attention to detail, figure orientated, numerical.Excellent communications skills, both written and verbal.Good knowledge of Microsoft Excel and other applicationsBe proactive in taking ownership of issues.Be able to work in a fast-paced environment.Build strong working relationships across multiple teams.

COO-OpsOur Operational Teams are passionate about building the foundations on which our amazing teams run. We provide the operational services that allow Sky to deliver the best service, products, and technology to both our colleagues and our customers. We are passionate about driving improvements to the engine room of our business, and as part of our fast-paced team, no two days are the same.


The Rewards:There's a reason people can't stop talking about #LifeAtSky. Our great range of rewards really are something special, here are just a few:


  • Sky Q, for the TV you love all in one placeA generous pension packagePrivate healthcareDiscounted mobile and broadbandAccess a wide range of exclusive Sky VIP rewards and experiences

Where you'll work:Livingston Watermark House:Our lively campus is a free shuttle bus away from Livingston South train station and the town centre. Plus there's onsite parking available for cars, motorbikes and bicycles.


You'll be well fed at our subsidised canteen, and you can keep in shape at our onsite gym. Or play a game of pool or table tennis.


Inclusion:We take pride in our approach to diversity and inclusion: we've been recognised by The Times and Stonewall for this, and we've committed £30million to support the fight against racial injustice. We've also set ambitious targets for increasing ethnic diversity and representation throughout our organisation.


At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working.


And we'll do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you.


Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you.


To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about.


Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.