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Delivery Analyst

Employer
Sky
Location
West Lothian, Scotland, Livingston
Salary
Negotiable
Closing date
28 Jan 2022

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Sector
Media & Internet
Contract Type
Permanent
Hours
Full Time
Flexibility
Flexible working available

Job Details

Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work.

"This is an exciting opportunity in the Reference Data team within Change Delivery supporting technical delivery of customer communications ('Trans Comms'). As a Delivery Analyst you'll take responsibility for translating business requirements into technical changes and see these through to delivery. You'll be supporting some of the most important projects within Sky as well as operational BAU.

We generate over 130 million account and service communications to our customers each year and you will share our passion for the quality of these: from delivery of new communications, improving those we already send, to fixing live issues - all whilst improving how we get these changes delivered." - Analysis & Readiness Manager

What you'll do:
    Analysis and delivery of high quality changes to our customer comms; documenting functional requirements and taking ownership of technical solutions to meet business requirements.Build strong relationships around the business to support change and ensure that the right changes are made at the right time.Work closely with technology and the wider Reference Data team to get changes delivered.Support, analyse and guide delivery for stakeholders and projects.Champion the voice of the customer and the team, challenging solutions and requirements to ensure the best customer experience, the best change for Sky, and the best change for the team.Track and manage requests and changes, including approvals, timelines and status reporting. Support production issues.
What you'll bring:
    Strong analytical and problem-solving skills. Previous experience of detailed requirement documentation and working with technology or data would be advantageous.The ability to communicate and collaborate confidently across all levels of the business.Experience of the project delivery lifecycle.High level of attention to detail and adherence to standards. Excellent written skills and use of English language.The ability to think like a customer: experience of customer journeys and customer touchpoints. Excellent planning and organisational skills.A self-starter attitude with a proactive and positive approach to delivering change and ways to improve the way you and your team works.
The Reference Data team are part of the Change Delivery team and manage data and content across the core operational systems, from creating new complex customer products, supporting marketing campaigns, to managing the structure and content of customer communications. With a focus on quick delivery timescales, our team plays a key role in supporting business agility as well as supporting significant strategic projects.

Change Delivery:Acting as the driving force of strategic change within Sky, we collaborate with all areas of the business such as Technology, Contact Centres, Supply Chain, Product Delivery and more, on a diverse and interesting portfolio of projects that deliver the innovative products for which Sky are famous for and improve the experience of our customers and colleagues.

If you're interested in delivering high quality change directly to our customers and work within a diverse business area, then this would be an ideal opportunity to learn new skills and expand your knowledge.

The Rewards:There's a reason people can't stop talking about #LifeAtSky. Our great range of rewards really are something special, here are just a few:

    Sky Q, for the TV you love all in one placeA generous pension packagePrivate healthcareDiscounted mobile and broadbandAccess a wide range of exclusive Sky VIP rewards and experiences
Where you'll work:Livingston Watermark House:Our lively campus is a free shuttle bus away from Livingston South train station and the town centre. Plus there's onsite parking available for cars, motorbikes and bicycles.

You'll be well fed at our subsidised canteen, and you can keep in shape at our onsite gym. Or play a game of pool or table tennis.

Inclusion:We take pride in our approach to diversity and inclusion: we've been recognised by The Times and Stonewall for this, and we've committed £30million to support the fight against racial injustice. We've also set ambitious targets for increasing ethnic diversity and representation throughout our organisation.

At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working.

And we'll do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you.

Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you.

To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about.

Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Company

Sky is the operator of the leading multichannel television platform in the UK and Ireland with viewers in 8.6 million households.

Sky was the winner of the Overall Top Employer Award for the 2016 Workingmums.co.uk Top Employer Awards. It was praised by the judges for the strong evidence of its support for diversity, female career progression across the board and family friendly working which was backed up with strong evidence and case studies.

View our Top Employer profile 

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