Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work.

The Retention Trading Performance Lead is responsible for tracking, forecasting, communicating and driving Sky's weekly Retention trading performance across both Loyalty Stay (Customer Retention)and Loyalty change (Product Retention) channels

They will need to be strong collaborators with the Route to Market, Trading Performance, Base management, Customer Service group and Finance teams to ensure the Sky leadership team makes informed and timely decisions.

What you'll do:

- Lead the weekly Retention trading cycle ( Friday MD trading session and Monday UK Exec trading submission
- Produce Value add insight on latest performance trends utilising your own teams expertise and inputs from all wider teams who support Retention performance
- Forecasting - Own in quarter LV updates and tracking risk and opportunity vs plan.
- Trading Management - Direct wider teams on when and how to act and position these recommendations to the Retention leadership team
- Own the message - Be the voice of in quarter Retention performance within Sky
- Leadership -Effectively lead a team of 5 people to deliver the processes and outputs needed to deliver all of the above and support each team members career development needs.

What you'll bring:

- Brilliant collaborator, able to work across a matrix organisation with the product owners, Trading teams, Customer Service group and finance to ensure the Sky leadership team makes informed and timely decisions..
- Highly numerate and analytical combined with excellent communication skills to present findings in written, PowerPoint, spreadsheet and verbal format to senior stakeholders.
- Experienced in fast paced work environments with large & complex data, delivering quick decision making that is commercial. Sectors might include but are not limited to, telecoms, Media, Pharmaceuticals, FMCG.
- Effective leader who takes time to coach and develop team (Team of 3 people)
- Solid working understanding of key financial performance indicators and how these are to be used when making decisions and recommendations.
- Self-starter able to identify trends, issues and challenges - a real get up and go attitude to tackle issues head on and who responds positively to change and/or ambiguity.
- Tireless and results driven mentality, able to continually critique and optimise performance with a Positive mind-set.
- Strong excel skills and experience of financial modelling
- Confident and credible, able to present work up to the Director of Performance, with excellent written, verbal, PowerPoint and spreadsheet communication skill

The rewards:

There's a reason people can't stop talking about #LifeAtSky. Our great range of rewards really are something special, here are just a few:

- Sky Q, for the TV you love all in one place
- A generous pension package
- Private healthcare
- Discounted mobile and broadband
- Access a wide range of exclusive Sky VIP rewards and experiences

Where you'll work:

Osterley:

Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers.

On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon.

Inclusion:

We take pride in our approach to diversity and inclusion: we've been recognised by The Times and Stonewall for this, and we've committed £30million to support the fight against racial injustice. We've also set ambitious targets for increasing ethnic diversity and representation throughout our organisation.

At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working.

And we'll do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you.

Why wait?

Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you.

To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about.

Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.