Lead Solution Architect

England, London, Isleworth
05 Dec 2021
02 Jan 2022
Luke Yorke
Contract Type
Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work.

We are looking for a Solution Architect (SA) to join the Sales & Service Department and help drive improvements and new features on our global platform. Our department provides the payment, product and subscription management systems (Sales), and customer relationship and account management systems (Service) and related services for tens of millions of Sky, NOW, and NBCU Peacock TV customers and we have an exciting roadmap of enhancements that require architecture design and support.

What you'll do:

* Work with senior stakeholders, product owners, security teams and analysts across Sales and Service and the wider Sky business in order to understand requirements and business needs.
* Work on numerous solutions simultaneously across a diverse architecture.
* Guide/Mentor junior members of the team and help them improve their solutions.
* Turn those requirements into technical solutions that can be refined, estimated and ultimately delivered by the development teams within Sales & Service.
* Collaborate with other architects and teams (e.g. app teams, data teams) to ensure that our solutions work as part of the end to end architecture.
* Help shape the platform and identify where we should be investing time and money, e.g. new technology and standards we should support for customers or realigning our infrastructure to improve the platform.
* Become a domain expert in Sales and Service, helping to evolve the platform to meet business and customer needs.
* Design solutions with security and performance in mind, that will be used by millions of customers across Europe and US.

What you'll bring:

* You may already be working as a Senior Solution Architect, but we are open to people in other roles who have an enthusiasm for and interest in architecture
* The ability to weigh up multiple solutions to a problem against different priorities, e.g. security, performance, maintenance cost and time.
* Strong technical background (typically dev but could also have started in test or analysis) ideally in e-commerce domain. Breath of experience and full stack preferred over one narrow area as the role touches a lot of areas, e.g. API design, synchronous and asynchronous integrations, NoSQL DBs, Kubernetes and cloud, web and mobile frameworks, resiliency patterns, security.
* An ability to clearly define and document technical solutions.
* Strong communication and collaborative skills - a big part of the job is talking to people to understand requirements and talking to developers and other SAs to ensure we build the right thing in the right way.
* An ability to work to deadlines and meet delivery needs whilst not neglecting the overall architecture and platform needs.
* The ability to quickly pick up new areas/technology.
* Strong awareness of industry and technology trends.
* You'll need to be able to progress multiple solutions across different contexts simultaneously.

Team Overview:

Our team develops and supports technologies for Sky, globally. No matter the device, the time or the place, we make sure that engaging large, diverse audiences with premium entertainment is possible. Our vision is to deliver the world's best entertainment.

The Rewards:

There's a reason people can't stop talking about #LifeAtSky. Our great range of rewards really are something special, here are just a few:

* Sky Q, for the TV you love all in one place
* A generous pension package
* Private healthcare
* Discounted mobile and broadband
* Access a wide range of exclusive Sky VIP rewards and experience

Where you'll work:


Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers.

On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon.


We take pride in our approach to diversity and inclusion: we've been recognised by The Times and Stonewall for this, and we've committed £30million to support the fight against racial injustice. We've also set ambitious targets for increasing ethnic diversity and representation throughout our organisation.

At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working.

And we'll do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you.

Why wait?

Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you.

To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about.

Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

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