Technical Administrators - Flexible Working Available
N.B. Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated. As soon as the advert is closed, no further applications will be accepted.
Opportunities have arisen for experienced Technical Administrator to join the Property Services, Maintenance Scheduling team. This role reports to an Operations Support Team Leader and works closely with the Work Planning and regional maintenance teams. With links across the business area and across L&Q. You will be responsible for the back-office administration supporting the Direct Maintenance service delivery in this essential support function.
This is an opportunity to work alongside a highly motivated team in a fast paced role delivering professional and great customer service on a daily basis. Approaching tasks with energy and determination to get a positive outcome for our residents. You will be part of a sizeable team, and will contribute actively to a positive working environment, following organisational values (People, Impact, Inclusion, Passion and Responsibility) and Behavioural framework.
The team work on a rota basis Monday to Friday with occasional Saturday where required. Early shifts start at 7:30am and the latest finish time is 6.30pm
You will use a variety of systems to organise, plan and process data, providing relevant and current information for the Team. Accurate data entry and reporting will also be crucial to the role. Daily Task will include: answering the telephone, invoicing, managing mailboxes and answering queries and support our Direct Maintenance service.
To be successful in this role candidates will:
· Good knowledge of Microsoft packages including D365
· To be organised and have a strong administration skills
· Demonstrate excellent written and verbal communication
· Knowledge and experience within a similar role but not essential
· Ability to deliver excellent Customer Service
· Be able to work independently and strive to deliver the service, bring ideas and efficiencies to the tasks
If you believe you have the qualities we are looking for, then please apply without delay.
At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. This is why we are committed to developing our people. It's only by investing in a well-trained and motivated workforce that we can continue to prosper and sustain business success.
At the foundation of everything that we do are our corporate values and associated behaviours. Our organisational behavioural framework outlines the core expectations of all employees, which should be demonstrated at all times when representing L&Q. More information about L&Q’s values can be found on our website and a copy of our behavioural framework can be provided on request.
In addition to our support and training, the successful candidate will have access to our full suite of benefits including 26 days holiday rising to 31 days with length of service, annual bonus subject to group performance, excellent Pension scheme, an employee assistance programme and non-contributory life assurance.
We are committed to supporting your work-life balance and recognise the changing demands and circumstances in life. Please let us know during the recruitment process if you’re interested in part time working or job sharing. In addition, should your circumstances change once you have joined L&Q, you can also request flexible working arrangements, e.g. a change to working hours - if it’s feasible then we’ll make it happen.
We are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace.
We expect all of our employees to support our environmental policy and social responsibility work. We are an employer committed to environmental and social responsibility.