Reporting & Performance Manager
Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work.
The Reporting & Performance team provide support, detailed reporting and analysis to help continuously improve operational performance. This is an exciting opportunity to become part of this team as a Reporting & Performance Manager
What you'll do:
- Create and support analysts in producing considered analysis. Articulate findings and suggestions for improvement to key and senior stakeholders through various communication methodsDotted line management and development of the Analyst team, including workstack prioritisation and upskillingBuild and maintain strong relationships with StakeholdersWork efficiently on multiple workstreams and deliver against tight timescalesCollaborate on projects with the wider team to deliver new and innovative reporting solutionsCover and support for team manager and controller workload
What you'll bring:
- Experience in all Microsoft Software essential, including Word, PowerPoint & Excel (specifically pivot tables & formulas) as well as. SQL VBA and Speech Miner experience is desirable but not essentialForward thinking leader with Experience or skill in people management (dotted line acceptable). Able to motivate and support colleagues.Highly organised and able to manage and deliver collaborative and time sensitive projectsExperience in all Microsoft Software essential, including Word, PowerPoint & Excel (specifically pivot tables & formulas). VBA, Basic SQL and Speech Miner experience is desirable but not essentialConfident communicator with experience building relationships and trust with stakeholdersSelf motivated, comfortable working remotely and as part of a team
Customer Service GroupIn our Customer Service Group Team, we aim to offer the best customer service through our amazing people. Whether you're a frontline colleague speaking to a customer, or one of brilliant support people, you'll have the passion for creating great experiences for our people and our customers. We help connect our customers to the products and entertainment that they love, and as part of our fast-paced team, no two days are the same.
The Rewards:There's a reason people can't stop talking about #LifeAtSky. Our great range of rewards really are something special, here are just a few:
- Sky Q, for the TV you love all in one placeA generous pension packagePrivate healthcareDiscounted mobile and broadbandAccess a wide range of exclusive Sky VIP rewards and experiences
Where you'll work:** Please note, this role can be based on any UK Sky Site **
Inclusion:We take pride in our approach to diversity and inclusion: we've been recognised by The Times and Stonewall for this, and we've committed £30million to support the fight against racial injustice. We've also set ambitious targets for increasing ethnic diversity and representation throughout our organisation.
At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, So we're happy to discuss flexible working.
And we'll do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you.
Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you.
To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about.
Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.