Debt Recovery Officer - Flexible Working Available
35 Hours per Week between 8am – 8pm (May be required to work occasional Saturday mornings between 9am )
Closing date for completed applications: 12th August 2021
Interviews will be held on: 18th/19th/20th August 2021 via MS Teams
Due to COVID19, colleagues in eligible roles are currently working from home in line with government guidelines
Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated
*** PREVIOUS APPLICANTS NEED NOT APPLY ***
Are you an enthusiastic, hard working person with an excellent work ethic who works hard to achieve results and give the highest level of customer satisfaction? Then this could be the perfect role for you!
At L&Q we are focussed on delivering excellent customer service to our residents and need candidates who are highly motivated and dynamic with excellent telephone skills. The ideal person would be used to working to targets and KPIs, as you will be targeted on outbound calls and number of accounts worked each day. You will have the energy and enthusiasm to deliver a consistently high level of performance and customer service.
L&Q has a vibrant and busy Income Management Department responsible for minimising arrears and maximising income collection. In this role you will be responsible for managing a portfolio of properties, proactively recovering arrears owed by telephone, but also via all other forms of communication available. You will continue to work with our residents providing advice and support in order to avoid legal action for the recovery of debt.
Ideally, we are looking for candidates that have experience of working within an income collection role, preferably within the housing sector, supported by strong communication skills, good IT knowledge, proven analytical ability and a desire to provide great customer service.
If you are passionate about achieving goals and making a difference, are able to work effectively, both as part of a team and independently, can manage your own workload whilst consistently meeting deadlines then this job could be for you!
Please note; Working & Operational Hours - 35 Hours per Week between 8am – 8pm May be required to work occasional Saturday mornings between 9am – 1pm
We welcome applications if you are keen to work for an organisation who puts it’s people at the centre of everything we do.
COVID 19: The safety of our staff and our candidates is of the utmost importance. Every effort will be taken to ensure that safe ways of working are adopted throughout the Recruitment and Selection process. We are introducing extra precautions in line with UK Government Guidelines. Our recruitment processes will follow social distancing and COVID-19 Secure requirements. This will include the use of various technologies to support the interview process. Should candidates have any questions regarding this, or if you require additional support please let us know at the interview planning stage.
At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. This is why we are committed to developing our people. It's only by investing in a well-trained and motivated workforce that we can continue to prosper and sustain business success.
In addition to our support and training, the successful candidate will have access to our full suite of benefits including 26 days holiday rising to 31 days with length of service, annual bonus subject to group performance, excellent Pension scheme, an employee assistance programme and non-contributory life assurance.
We are committed to supporting your work-life balance and recognise the changing demands and circumstances in life. Please let us know during the recruitment process if you’re interested in part time working or job sharing. In addition, should your circumstances change once you have joined L&Q, you can also request flexible working arrangements, e.g. a change to working hours - if it’s feasible then we’ll make it happen.
We are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace.
We expect all of our employees to support our environmental policy and social responsibility work. We are an employer committed to environmental and social responsibility.