Service Improvement Project Coordinator

Cray House in Sidcup
£25,500 - £30,500 depending on experience
22 Jul 2021
05 Aug 2021
Contract Type
Full Time

Closing date for completed applications: 5th August 2021 at 11pm           

Interviews will be held on: 11th August 2021 via Microsoft Teams

Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated


We are looking for a self-motivated project coordinator to support Direct Maintenances' (our in-house repairs service) programme and projects function, to efficiently support the management of the programme and assist on individual service improvement projects.

You will be part of the Service Improvement and Programme department in Property Services working with the Head of Service Improvement and Programme Management and other members of the team.  The team are involved in managing multiple improvement projects, providing insights, data analysis, and managing the IT systems behind reactive maintenance.  You will report to the Head of Service Improvement and Programme Management.

You will have experience of working in a programme or project office setting. For the programme management element the role requires excellent organisational skills, organising governance groups and ensuring that Project Managers are adhering to project management guidelines and reporting appropriately.

You will also have experience of assisting with elements of project work such as helping communicate and embed change.  You’ll have the ability to build and maintain strong ongoing relationships across cross-functional teams and demonstrate good team and stakeholder engagement skills. With a ‘hands-on’ approach, you will have a positive ‘can-do’ attitude and a genuine passion and enthusiasm to oversee and deliver business improvement.

Day to day duties at the programme level will include preparation for governance groups and working with programme stakeholders and managers to ensure programme and project level material is appropriate. You will require determination and perseverance in order to ensure that the programme is running and reported on smoothly. You will play a key role in organising and policing programme documentation.  At the project level tasks will vary as required but there will be exposure to service improvement methods and approaches.



If you are interested in this role and have the experience required, then apply without delay!



COVID 19: The safety of our staff and our candidates is of the utmost importance. Every effort will be taken to ensure that safe ways of working are adopted throughout the Recruitment and Selection process. We are introducing extra precautions in line with UK Government Guidelines. Our recruitment processes will follow social distancing and COVID-19 Secure requirements. This will include the use of various technologies to support the interview process. Should candidates have any questions regarding this, or if you require additional support please let us know at the interview planning stage.

At the foundation of everything that we do are our corporate values and associated behaviours. Our organisational behavioural framework outlines the core expectations of all employees, which should be demonstrated at all times when representing L&Q.   More information about L&Q’s values can be found on our website and a copy of our behavioural framework can be provided on request.

Our commitments:

At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them.  This is why we are committed to developing our people. It's only by investing in a well-trained and motivated workforce that we can continue to prosper and sustain business success.

In addition to our support and training, the successful candidate will have access to our full suite of benefits including 26 days holiday rising to 31 days with length of service, annual bonus subject to group performance, excellent Pension scheme, an employee assistance programme and non-contributory life assurance

We are committed to supporting your work-life balance and recognise the changing demands and circumstances in life.  Please let us know during the recruitment process if you’re interested in part time working or job sharing.  In addition, should your circumstances change once you have joined L&Q, you can also request flexible working arrangements, e.g. a change to working hours - if it’s feasible then we’ll make it happen.

We are recognised externally for our commitment to inclusion.  We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace.

We expect all of our employees to support our environmental policy and social responsibility work. We are an employer committed to environmental and social responsibility.

L&Q is a regulated charitable housing association and one of the UK’s most successful independent social businesses. The L&Q Group houses around 250,000 people in more than 97,000 homes, primarily across London and the South East.

As a charitable organisation, our role goes beyond providing homes and housing services. We are a long-term partner in the neighbourhoods where we work. We hope to build aspiration, opportunity and confidence in our communities through our £250 million L&Q Foundation and our skills academy. 

In response to the housing and affordability crisis, we will build 100,000 new homes over ten years. Of these, 60,000 homes will be built or funded by L&Q, whilst a further 40,000 will come through partnerships. Crucially, at least 50% of these new homes will be genuinely affordable, with a target of 60% in London.

Our vision is that everyone has a quality home they can afford, and we combine our social purpose with commercial drive to create homes and neighbourhoods everyone can be proud of.

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