Store Manager - Good Hope Hospital, Sutton Coldfield
WHSmith Travel is an incredibly fast paced and varied business to work in. With formats across Hospitals, Airports, Railway stations, motorway service stations and exciting brand partnerships with well-known brands like M&S and Costa, no two days are never the same. Whether your helping our customers journeys get off to a flying start in our airport stores or providing a much-needed service to our hospital key workers; here you’re valued and can make a real difference. We have continued to drive our business forward during the pandemic and have opened our brand-new retail offer as the UK’s first electric forecourt!
We are looking for a Store Manager for our WHSmith store and a Coffee House located in Good Hope Hospital, Sutton Coldfield, where you will be responsible for managing a team of circa 6. You will be customer driven, have a strong commercial acumen and the proven ability to harness talent and drive succession across your team. Hospitality experience is preferred but not essential.
What you’ll do
The best store managers take real pride in running outstanding stores, thinking of them as their own. Determined to turn every customer’s visit into a great experience, you’ll lead your team in upholding the highest standards, as you drive sales and manage costs in line with strict KPIs. This approach will help you meet the challenges you’ll face in this fast-paced, often demanding environment. There are security considerations and landlord relationships to nurture, plus regular communications with suppliers too. There’s also the employee lifecycle to think about, from recruitment and training onwards. You’ll take charge of your team’s development, ensuring they’re ready to give great service.
What’s in it for you
You’ve got tried and tested retail skills. Here, you can use them to the full. As effectively manager of your own business, it’ll be down to you make sales soar. We have an inclusive culture and welcome innovative thinking – it could open the door to future progression. We’ll trust you to get things done using your initiative and bringing in new ideas. This location also provides staff parking. Want more? You can expect some fab rewards, including 25 days holiday, generous staff discount, annual performance related bonus, pension and much more!
Who we’re looking for
We are looking for someone who is able to demonstrate cost control and who has experience in leading a small team. You’re a skilled manager - in your element when inspiring a team. You lead by example, rolling your sleeves up and helping out on the shop floor. With this approach, you’ll win the respect of staff at every level, getting the best from each individual and encouraging them to develop. Commercially sharp, you know that putting customers first is key to meeting targets and budgets, and you’ll take full responsibility for P&L.
You may know we operate on the high street, in rail and bus stations, airports, hospitals, universities and workplaces. But did you know we’ve been around since 1792 and have over 14,000 employees across the globe and have consistently outperformed other major retailers over the past ten years? We continue to grow by putting our customers first and have a strong culture of innovation and entrepreneurialism. At WHSmith we love progressing our people, so there are No Limits to where your career can go.