Customer Service - Part Time - Life Insurance

2 days left

Stockport, Greater Manchester
 £9,750 + Bonus + Benefits
08 Jun 2021
18 Jun 2021
Contract Type
Part Time

Customer Service - Part Time - Life Insurance (start date - 2nd July)

Vacancy Salary £9,750 + Bonus + Benefits

Vacancy Location Stockport

Closing Date 18th June

Shift Pattern 20 hours per week based on a shift pattern between our office opening hours of 8am – 7pm Monday to Friday and occasional Saturdays from 9am – 1pm

 This is a Permanent, Part Time vacancy that will close in 17 days.

The Vacancy

Flexible working offered, we will look to accommodate most circumstances including working parents. Initial 4 weeks training will be full time, however after training you will be on part-time hours.

Overall Job Purpose

You will be required to answer high volumes of servicing and technical queries from Vitality members via telephone alongside supporting queries regarding policies and making adjustments to existing insurance plans.

Excellent administrative experience is essential to be considered for the role with strong attention to detail due to the variety of insurance products we offer. You will support and share your knowledge with team members to ensure effective solutions are found and that productivity targets are met.

About You

  • Previous experience working within Administration and customer service based environment
  • Strong attention to detail essential
  • The ability to actively listen and question around our members needs to effectively find solutions in a timely manner
  • A good understanding of recent technology to help provide technical support for our members
  • Excellent verbal and written communication skills
  • Time management – working effectively towards targets
  • Passionate about delivering the highest level of customer service to our members
  • Adaptable, Independent and positive towards change

About Us

Vitality is an award winning, dynamic and vibrant financial services provider, with a ground-breaking vision for the future, where individuals are enabled to succeed and are rewarded and recognised for their contribution to our business. We’re the UK insurer and investment provider that rewards people for positive lifestyle choices – a key element of our Shared-value model. With 1.4m UK members and more than 25m globally, we’re out to make the world a healthier, happier place. This applies as much to our people as it does to our members.

Working for Vitality, you'll experience an exciting mix of creativity and innovation, within a framework of challenging objectives and a passion for delivering the best. We think work should be fun and sociable, and we want our people to get the most out of every day. Our people are chosen for their skills, knowledge, enthusiasm and attitude but above all, their belief that anything can be achieved. Wherever possible, we will consider a variety of working options to suit your lifestyle, whether that be working from home, flexible working and part or full time employment. It’s what we call offering shared values, because a healthy happy team is good for us, good for our members and good for you.

Our People


Our Perks

As well as a highly competitive pay package, you’ll enjoy: Free places to Vitality sponsored run events, online fitness classes and wellbeing workshops, competitions to win tickets to top-flight sporting events, health checks and access to our full range of partners and rewards.

Vitality Health Insurance

Bonus Scheme

Health & Wellbeing Incentives

Matched Pension Plan

Training & Development Opportunities

Reward & Recognition Schemes

Our Locations


Matthew Dijkstra
Group Operations Director

“We are on a very exciting journey, centred around fostering customer advocacy. This can only be achieved by recruiting the best people, and providing all of our people with the right tools, training and opportunities. A healthy, happy team ensures that every interaction with our customers has a lasting and positive impact on their lives.”

At Vitality, we are committed to diversity and inclusion because it’s good for our employees, for our business, and for society. This means we treat all job applicants fairly and welcome applications from all communities and affinity groups.

If you want to find out more about our values, our people and our commitments visit our careers site here:


Good luck with your application!