Want to do the best work of your life? With 24 million customers in 7 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work.

Our technology platform supports our Sky engineers installing and servicing Sky products in customers homes in addition to ensuring that Broadcast teams are in the right place at the right time for Sky News, Sports and Studios productions. As an Application Support Engineer, you'll be responsible for supporting and maintaining business critical services across a number of core applications.

What you'll do:

- Support and develop Workforce Management Applications running on Oracle Field Service and Salesforce Field Service.
- Support internal Java based services that interface with 3rd party cloud services. This may include out of hours, on call support.
- Deliver code fixes and enhancements, working with key stakeholders to understand and agree requirements.
- Support and analyse operational incidents to understand platform performance and deliver improvements.
- Build effective relationships across technical and business teams to deliver first class platform performance and service to our stakeholders.
- Liaise with 3rd party software providers to ensure delivery of new functionality and fixes meet specifications and are deployed successfully.

What you'll bring:

- Experience working in an IT support role, preferably with experience of Oracle Field Service or Salesforce Field Service.
- Experience of Java, JavaScript, SQL, in addition to Salesforce Apex and Lightning Web Components.
- Excellent communication, interpersonal and team working skills.
- Excellent diagnostic, analytical and problem-solving skills.
- The ability to take ownership of work, prioritise effectively and deliver to a high level of detail while always looking to add value to each task.

UK Tech: Our team focuses on technology strategy, design and delivery. From AI to 5G to Cloud, we work on the latest tech whilst building out our web presence and CRM systems for fixed and mobile networks. We're bold, proactive, forward-thinking and collaborative. Together, we're proud of the products and services we deliver for our customers.

The Rewards:

There's a reason people can't stop talking about #LifeAtSky. Our great range of rewards really are something special, here are just a few:

- Sky Q, for the TV you love all in one place
- A generous pension package
- Private healthcare
- Discounted mobile and broadband

Where you'll work:

Livingston Watermark House:

Our lively campus is a free shuttle bus away from Livingston South train station and the town centre. Plus there's onsite parking available for cars, motorbikes and bicycles.
You'll be well fed at our subsidised canteen, and you can keep in shape at our onsite gym. Or play a game of pool or table tennis.

Inclusion:

Recognised as an 'Inclusive Top 50 Employer' and a 'Times Top 50 Employer for Women', we're working hard to ensure we're a truly inclusive place to work. This means we don't just look at your CV. We're more focused on who you are and the potential you'll bring to Sky. We also know that everyone has a life outside work, So we're happy to discuss flexible working.

And we'll do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you.

Why wait?

Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you.

To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about.

Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.