Performance Policy Manager

Birmingham, West Midlands
£48,774 (National) £54,105 (London)
26 Feb 2021
11 Mar 2021
Contract Type
Full Time


Birmingham, Leeds, London

About the job 

We recognise the challenges that people with (multiple) protected characteristics may experience on the job market and in their career progression. We are fully committed to being an inclusive employer and ensuring equal opportunities. We are keen to make our workforce as diverse as possible, and we hope to attract applications from underrepresented groups, including Black, Asian and Minority Ethnic (BAME) people, people with a disability, and people with gender diverse identities.

Salary: £48,774 (National) £54,105 (London)

Would you relish the opportunity to shape the future of how we incentivise train operators to deliver good performance and improve rail passenger journeys?

Do you have a background in rail operational performance and/or timetable planning?

If so, we are looking for an engaging leader to join our Train Service Policy team, and we would love to hear from you.

Job description

A reliable and predictable train service is essential for rail passengers, and customer satisfaction on the railway is inextricably linked to train performance.

As Performance Policy Manager, you will develop the operational performance regimes that the Department for Transport uses to hold train operators to account for delivering reliable services to passengers. You will work collaboratively with Network Rail, other industry partners and our commercial and contract change teams, and use your operational performance and planning expertise to develop policies that are both deliverable and challenging, to ensure operators meet passenger expectations.

You will be able to quickly develop a good understanding of the Department’s contracts with train operators and analyse large amounts of data to develop policy recommendations to improve future rail contract outcomes.

You will provide leadership on performance policy matters, supporting our contract design teams to ensure that our baseline contracts reflect policy. You will use your expertise in operational performance matters to provide effective and timely advice to support negotiation teams in customising performance regimes, whilst maintaining compliance with policy.


As Performance Policy Manager, your key responsibilities will include;
• Providing direction on the likely impact on operational performance and departmental costs in relation to the Department’s performance regimes.
• Ensuring that the performance regimes in DfT’s operator contracts support whole industry performance improvement, including where appropriate, alignment with Network Rail’s performance targets
• Working with the Train Service Policy Managers to support development of train service requirements that support the relevant performance policy
• Line management responsibility for our Senior Performance Policy Advisor.

You will have the option to be based in our London office attracting the London salary, or in Leeds or Birmingham attracting the National salary with travel funded by the Department. Regular travel will be required both inside and outside of London.

About you

You will be an engaging leader and trusted adviser, with the credibility to negotiate and challenge effectively to support performance and operational policy decisions.

You will be highly numerate and have analytical experience in distilling large amounts of complex data to inform robust decision-making. You will demonstrate excellent policy development skills, and the ability to communicate complex technical information in an authoritative and engaging manner to a wide audience.

With outstanding interpersonal skills, you will have the capability to build constructive relationships with internal teams and senior leaders across the industry.

You will be familiar with project management tools and techniques and be able to deal with multiple projects, and deliver successfully in a complex environment where policy, commercial and regulatory considerations combine.

You will display a good understanding of train service design and be able to work across teams to support wider train service policy development as required. You will have a willingness to develop new skills and expertise.


We'll assess you against these behaviours during the selection process:

  • Leadership
  • Seeing the Big Picture
  • Changing and Improving
  • Making Effective Decisions
  • Working Together


Being part of our brilliant Civil Service means you will have access to a wide range of fantastic benefits. We offer generous annual leave, attractive pension options, flexible working, inclusive working environments and much more to support a healthy work/life balance.

Find out more about what it's like working at the Department for Transport.

Things you need to know Security

Successful candidates must pass a disclosure and barring security check.

People working with government assets must complete basic personnel security standard checks.

Selection process details

This vacancy is using Success Profiles, and will assess your Behaviours and Experience.

We are closely monitoring the situation regarding the coronavirus, and will be following central Government advice as it is issued. There is therefore a risk that recruitment to this post may be subject to change at short notice. In addition, where appropriate, you may be invited to attend a video interview.

Please continue to follow the application process as normal and ensure that you check your emails regularly as all updates from us will be sent to you this way.

The Civil Service Nationality Rules has been updated following the United Kingdom’s exit from the European Union. The new rules will come into effect on 1st January 2021. We urge people from the EU, European Economic Area and Switzerland to be familiar with the updated Nationality rules prior to applying for this role.

How to apply
When considering your experience, please tailor your CV and personal statement to provide evidence of;
• Demonstrating an understanding of rail operational performance and/or timetable planning
• Analysing, distilling and presenting large volumes of complex data to inform policy decisions
• Building constructive working relationships with internal and external partners

The sift is due to take place on 15/03/2021.

Interviews/assessments are likely to be held week commencing 29/03/2021.

This interview could be conducted via a video interview, details of which will be provided to you should you be selected for interview.

We will try to meet the dates set out in the advert. There may be occasions when these dates will change. You will be provided with sufficient notice of the confirmed dates.

The selection process will be designed specifically for the role. As a result, your assessment could include:

• an interview and presentation

You’re encouraged to become familiar with the role profile, as you may be assessed against any of the criteria recorded within.

The Department for Transport alongside other Government Departments recruit using Success Profiles. This means for each role we consider what you will need to demonstrate in order to be successful. This gives us the best possible chance of finding the right person for the job, drives up performance and improves diversity and inclusivity.

For further information on Success Profiles visit our Careers website.

Further Information

To learn more about applying for a role within the Department for Transport, visit the Application Process page of our Careers website.

Before submitting your application, we encourage you to visit our Things You Need to Know page for further information about applying for a role within the Department for Transport and the Civil Service.

Throughout this job advert there are links to the DfT Careers website, which provides you further information to support your application. Should you be unable to access the information on our website, please email [email protected] for assistance.

Feedback will only be provided if you attend an interview or assessment.

Nationality requirements

This job is broadly open to the following groups:

  • UK nationals
  • nationals of Commonwealth countries who have the right to work in the UK
  • nationals of the Republic of Ireland
  • nationals from the EU, EEA or Switzerland with (or eligible for) status under the European Union Settlement Scheme (EUSS)
  • relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
  • relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
  • certain family members of the relevant EU, EEA, Swiss or Turkish nationals

Further information on nationality requirements

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Apply and further information

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants Job contact : Name :   Passenger Services Resourcing Email :   [email protected]   Recruitment team : Email :   [email protected] Further information

If you feel your application has not been treated in accordance with the Recruitment Principles and you wish to make a complaint, in the first instance, you should contact Government Recruitment Services via email: [email protected] If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission: Visit the Civil Service Commission website at

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