Service Transition and Assurance Manager

Southampton, Hampshire
05 Jan 2021
17 Jan 2021
IT, Public Sector
Contract Type
Full Time



About the job 

We welcome applications from all communities and we don’t discriminate against any identity. We’re interested to hear from you, regardless of your background.

Do you have proven experience of User Acceptance Testing and Operational Acceptance Testing?

Do you have experience of working with third party suppliers and service providers?

Can you manage plans and processes and develop these to meet business requirements?

If so, we would love to hear from you!

Job description

The Maritime & Coastguard Agency (MCA) has started an ambitious IT Transformation programme that will deliver improved capability across an expanded IT workforce. We aim to improve all technology services, whilst supporting the wider business on its own transformation requirements and ensuring IT aligns to their needs.

As Service Transition and Assurance Manager, you will provide support to the Lead Service Transition Manager in the management of the cross functional and technical aspects in the transition of new services into the live environment. This includes quality assurance, security, incident management, and business continuity, as well as reviewing supplier contracts for delivery of SLA and KPIs, managing the quality and consistency of delivery and auditing the service provided.


Your duties will include:
• ensuring new digital, data and technology services are effectively transitioned from build into run
• designing and implementing effective transition plans for IT services across the Agency
• planning, scheduling and coordinating of Agency resource, to enable effective transition for new IT Services
• management of the Service Transition and Assurance activities ensuring process compliance, mitigation of conflicts and stakeholder management is achieved
• planning and management of acceptance testing for IT services, assuring both service and operational readiness reviews are effective and in place both internal and external to the Agency where required
• planning and management of Non-Functional Testing of solutions to ensure availability and recoverability requirements are met
• effective stakeholder and supplier relationship management, arranging meetings as required
• line management responsibility for 2 Service Readiness and Acceptance Analysts

About you –

We are looking for someone with a sound understanding and experience of service delivery life cycles, methodologies and tools proven experience of service assurance and User and Operational Assurance Testing. Bringing experience of working in a project environment and the ability to understand and identify issues that can lead to project failure, you will be able to develop, manage and maintain plans and processes across supplier and customer work streams.

With strong communication and interpersonal skills, you will be able to develop and maintain productive and collaborative working relationships with the immediate Project team and a range of internal and external customers and stakeholders. You will also need to have a pragmatic approach, which will enable you to find positive outcomes to issues and challenges that arise in unique situations.


We'll assess you against these behaviours during the selection process:

  • Seeing the Big Picture
  • Communicating and Influencing
  • Working Together

Technical skills

We'll assess you against these technical skills during the selection process:

  • Digital, Data and Technology Profession - Service Transition Manager - Service Focus - Level 3
  • Digital, Data and Technology Profession - Test Manager - Non-functional Testing - Level 3
  • Digital, Data and Technology Profession - Test Manager - Test Analysis - Level 3


Being part of our brilliant Civil Service means you will have access to a wide range of fantastic benefits. We offer generous annual leave, attractive pension options, flexible working, inclusive working environments and much more to support a healthy work/life balance.

Find out what it's like to work at the Maritime and Coastguard Agency

Things you need to know Security

Successful candidates must pass a disclosure and barring security check.

People working with government assets must complete basic personnel security standard checks.

Selection process details

This vacancy is using Success Profiles, and will assess your Behaviours, Experience and Technical skills.

We are closely monitoring the situation regarding the coronavirus, and will be following central Government advice as it is issued. There is therefore a risk that recruitment to this post may be subject to change at short notice. In addition, where appropriate, you may be invited to attend a video interview.

Please continue to follow the application process as normal and ensure that you check your emails regularly as all updates from us will be sent to you this way.

You will be asked to submit an online CV and Statement of Suitability as part of your application. Further details around what this will entail are listed on the application form.

When considering how your experience relates to the role, please tailor your CV and Statement of Suitability to demonstrate:

• knowledge of service delivery life cycles, methodologies and tools
• experience of service assurance - User and Operational Acceptance Testing
• experience of working with third party suppliers and service providers
• ability to identify technical and business risk and effective mitigation planning
• good understanding of technical infrastructure, commercial elements of solutions and licensing models

The sift is due to take place w/c 18th January 2021.

Interviews/assessments are likely to be held w/c 1st February 2021.

We will try to meet the dates set out in the advert. There may be occasions when these dates will change. You will be provided with sufficient notice of the confirmed dates.

The selection process will be designed specifically for the role. As a result, your assessment could include:
• an interview
• one or more exercises, like a presentation or written assessment

You’re encouraged to become familiar with the role profile, as you may be assessed against any of the criteria recorded within.

Please see attached candidate notes for further information about our recruitment process.

If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section

Further Information

To learn more about applying for a role within the Department for Transport, visit the Application Process page of our Careers website.

Before submitting your application, we encourage you to visit our Things You Need to Know page for further information about applying for a role within the Department for Transport and the Civil Service.

Throughout this job advert there are links to the DfT Careers website, which provides you further information to support your application. Should you be unable to access the information on our website, please email [email protected] for assistance.

Feedback will only be provided if you attend an interview or assessment.

Nationality requirements

This job is broadly open to the following groups:

  • UK nationals
  • nationals of the Republic of Ireland
  • nationals of Commonwealth countries
  • nationals from the EU, EEA or Switzerland with (or eligible for) status under the European Union Settlement Scheme (EUSS)
  • relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
  • relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
  • certain family members of the relevant EU, EEA, Swiss or Turkish nationals

Further information on nationality requirements

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Apply and further information

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants Job contact : Name :   Ralph Lunt Email :   [email protected]   Recruitment team : Email :   [email protected] Further information

If you feel your application has not been treated in accordance with the Recruitment Principles and you wish to make a complaint, in the first instance, you should contact Government Recruitment Services via email: [email protected] If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission: Click here ( to visit Civil Service Commission

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