Head of Reporting and Business as Usual Design

Leeds, West Yorkshire
Salary: National - £48,744 London - £54,105
21 Dec 2020
21 Jan 2021
Contract Type
Full Time


Birmingham, Leeds, London

About the job 

Salary: National - £48,744 London - £54,105

Location: Birmingham, Leeds or London

We recognise the challenges that people with (multiple) protected characteristics may experience on the job market and in their career progression. We are fully committed to being an inclusive employer and ensuring equal opportunities. We are keen to make our workforce as diverse as possible, and we hope to attract applications from underrepresented groups, including Black, Asian and Minority Ethnic (BAME) people, people with a disability, and people with gender diverse identities.

DfT’s Future of Shared Services Programme is our flagship corporate transformation programme-helping us define the future of Corporate Services delivery across our core Department, and it’s Agencies ( DVLA, DVSA, VCA and MCA). A complex, and pacey programme, we’re delivering:

1. A new suite of systems across Corporate Services: HR, Finance and Commercial
2. A re-defined Shared Services Operating Model
3. New corporate services operating models across our core Department and it’s Agencies.

Do you have experience in Shared Services, managing data reporting or digital programmes?

Are you comfortable working in complex Organisations or across programmes with varied Stakeholders and a pacey outlook?

If so, we’re looking for your expertise to join us on a challenging but deeply rewarding transformation project, here in the Department for Transport (DfT) and we'd love to hear from you!

Job description

Our programme will enable all colleagues to do their everyday and professional tasks intuitively- whether that’s accessing their personal information, claiming expenses, booking leave, raising invoices, aggregating workforce data or getting questions and queries resolved. This means our teams can get back to what they do best- providing innovative and excellent public services to support the delivery of a transport network that works for everyone.

We’ve an ambitious task ahead of us- with phased delivery finishing in May 2023, we need to ensure that our programme can successfully transition into a business as usual environment, in which people are able to access systems, reports and services quickly and easily. That’s why we’re looking for a Head of Reporting and BAU Transition- to help ensure that in HR, we’ve the right governance, policies, procedures and reporting in place to ensure we’ve successfully embedded our new ways of working. You’ll be paramount in helping us shape our future ways of working, and your role will be key to the success of the programme overall.

Although you’ll be working within our GroupHR function, you may also wish to be part of our Digital profession- and you’ll receive tailored learning, development and support to help you make the most from your role with us.

So what will you be doing?

We’re looking for an ambitious person to join the HR Systems and Shared Services team - helping us to realise our vision of excellent, intelligent supplier relationships which support an innovative, forward thinking and responsive HR Shared Services management team.

To do this, you’ll be:

1. Managing the transition of the Future of Shared Services Programme into a business as usual format incl; ways of working across the whole DfT family (Agencies and core Department), governance processes for managing 3rd party suppliers, reporting and commissions, HR Shared Services support team structures etc.
2. Leading the Reporting Workstream of the FoSS Programme- helping ensure our people have access to the right reports, at the right time
3. Designing the business as usual structures across the whole of the DfT family.
4. Designing the reporting and data structures across the whole of the DfT family.

This will be a rewarding role for someone looking to take the lead in shaping the way we work in HR across both the core Department and our Agencies.

This will be a rewarding role for an experienced, ambitious and bold Product Owner.

What will you get in return?

- True autonomy from day 1
- Working alongside a truly collaborative and supportive team
- Excellent learning and development offer
- An opportunity- and a real opportunity, to help shape the future of the way we work in DfT.


Main Responsibilities:

1. Ensuring that all cross Agency (and Group) HR reporting requirements are captured and accounted for in both systems product designs (working with product owners) and through our Data warehouse structures
2. Providing excellent, ambitious leadership to a small reporting and BAU transition team
3. Determining and leading our own area’s changes to ways of working and structures to support BAU transition.
4. Working closely with the Shared Services Management teams
5. Working alongside the central programme teams to ensure activities are shared, and common goals understood
6. Lead the design and implementation of any relevant service wraps or arrangements both during, and after, the programme.
7. Lead any relevant workstreams required following potential new ways of working (such as movement of work etc- post May 2023)
8. Contribute to service and systems optimisation strategies
9. Foster excellent relationships across the DfT family and the wider Civil Service
10. Work closely with relevant analytical unit leads to establish reporting responsibilities and parameters
11. Support the creation of a visionary way forward for Shared Services (and systems) management across DfT Group HR
12. Actively manage and engage senior stakeholders.

About You

What does success look like in this role?

Most importantly, you’ll have built excellent relationships with a range of stakeholders across DfT. You’ll have the trust ( and support) from the team around you to work collaboratively and crucially, at pace. Specifically, you’ll achieve:
1. Assurance from Agencies and Group HR functions that we’ve captured all of their requirements for reporting
2. Understanding the needs and boundaries of group level, versus individual Agency reporting
3. Established a BAU process for accessing and requesting reports
4. Managed the parameters between our Analytical Unit and their reporting ability, versus that required in GroupHR
5. Established a BAU governance process around commissions for data
6. Positive, lasting and trusting relationships with key stakeholders
7. Inspirational and ambitious leadership of a small team- who will be really proud of what they do
8. Appropriate BAU structures, behaviors and processes in place to help run our systems effectively
9. Positive relationships with relevant suppliers.

If you’re looking for a role with autonomy, a true leadership voice and a refreshing challenge, we’d love to hear from you!

The successful candidate will bring strong leadership capabilities, the ability to coach and support your team to enable development and growth. You will be a self starter, who will thrive managing a varied and challenging workload and welcome autonomy to your role. As well as this you will bring experience of dealing with diverse stakeholder groups and of managing projects or programmes whilst working at pace. We will also require analytical ability and an understanding of data warehousing such as BI tools etc.

Please note that if successful in the role you will be required you to under go SC clearance.


We'll assess you against these behaviours during the selection process:

  • Working Together
  • Changing and Improving
  • Delivering at Pace
  • Seeing the Big Picture


Being part of our brilliant Civil Service means you will have access to a wide range of fantastic benefits. We offer generous annual leave, attractive pension options, flexible working, inclusive working environments and much more to support a healthy work/life balance.

Find out more about what it's like working at the Department for Transport.

Things you need to know Security

Successful candidates must pass a disclosure and barring security check.

People working with government assets must complete basic personnel security standard checks.

Selection process details

This vacancy is using Success Profiles, and will assess your Behaviours, Strengths and Experience.

We are closely monitoring the situation regarding the coronavirus, and will be following central Government advice as it is issued. There is therefore a risk that recruitment to this post may be subject to change at short notice. In addition, where appropriate, you may be invited to attend a video interview.

Please continue to follow the application process as normal and ensure that you check your emails regularly as all updates from us will be sent to you this way.

As part of the application process you will be asked to complete a CV and personal statement. Further details around what this will entail are listed on the application form.

Selection Process

As part of the application process you should provide a CV outlining your career history, the key responsibilities you had within your roles and your qualifications. Please utilise the 750-word personal statement to outline the following:

- When you have used your skills and experience to make a difficult and complex strategic decision using your own initiative.
- How you would bring about changing and improving a process, whilst have a sensitive eye on current ways of working.

The sift is due to take place from 20th January 2021.

Interviews/assessments are likely to be held from 12th January. 2021.

This interview could be conducted via a video interview, details of which will be provided to you should you be selected for interview.
We will try to meet the dates set out in the advert. There may be occasions when these dates will change. You will be provided with sufficient notice of the confirmed dates.

The selection process will be designed specifically for the role. As a result, your assessment could include:
- an interview and exercise.

You’re encouraged to become familiar with the role profile, as you may be assessed against any of the criteria recorded within.

The Department for Transport alongside other Government Departments recruit using Success Profiles. This means for each role we consider what you will need to demonstrate in order to be successful. This gives us the best possible chance of finding the right person for the job, drives up performance and improves diversity and inclusivity.

For further information on Success Profiles visit our Careers website.

If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section

Further Information

To learn more about applying for a role within the Department for Transport, visit the Application Process page of our Careers website.

Before submitting your application, we encourage you to visit our Things You Need to Know page for further information about applying for a role within the Department for Transport and the Civil Service.

Throughout this job advert there are links to the DfT Careers website, which provides you further information to support your application. Should you be unable to access the information on our website, please email DR[email protected] for assistance.

Feedback will only be provided if you attend an interview or assessment.

Nationality requirements

Open to UK, Commonwealth and European Economic Area (EEA) and certain non EEA nationals. Further information on whether you are able to apply is available here.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Apply and further information

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants Job contact : Name :   Emily Jiggins Email :   [email protected]   Recruitment team : Email :   [email protected] Further information

If you feel your application has not been treated in accordance with the Recruitment Principles and you wish to make a complaint, in the first instance, you should contact Government Recruitment Services via email: [email protected] If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission: Visit the Civil Service Commission website at https://civilservicecommission.independent.gov.uk

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