Do you have an eagle eye for detail? Are you a keen problem solver, with a passion to go above and beyond for your customers?

As a Mortgage Operations Specialist, you will be responsible providing administrative support to the full mortgage lending product range within the bank. You will manage the applications from submission through to offer, taking personal responsibility in all you do to ensure that you enhance the customer journey.

So what would you be doing?...

• Using your knowledge of mortgages to deal with a variety of pre-offer queries from Brokers and Relationship Managers

• Managing a pipeline of mortgage applications proactively

• Providing Brokers and Relationship Managers with accurate case updates at all points in the pre-offer process

• Managing the expectations of customers, and the intermediaries we have relationship with

• Assisting our Underwriters by providing outstanding information

• Maintaining accurate client records in line with the Bank’s procedures

• Making sure regulatory standards are complied with

You need to be this kind of person…

• Passionate about providing unparalleled levels of service and convenience for customers
• Able to work and learn quickly in a fast paced, fun and dynamic environment

• Prepared to stick at something – we get nervous if someone has jumped from job to job as we want people who are prepared to learn and grow
• Care about doing a great job and exceeding expectations with the quality of what you do

And... we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the courage to call out any concerns.

We always support colleagues to develop their skills. But to be successful in this job you really do need to already be able to do most of these wonderful things...

• Understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders

• Previous experience within a mortgage operations role

• You will know the stages involved in purchasing and remortgaging 

• Strong knowledge of MCOB and MMR systems would be an advantage

• Excellent communication and problem solving skills

• Experience of working to tight deadlines

• CeMAP qualification would be an advantage

• Previous experience in processing specialist lending – right to buys, limited company and shared ownership

IMPORTANT FOOTNOTE;

Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box.  We also know that ‘normal’ office hours aren’t always doable, and while we can’t accommodate every flexible working request we are happy to be asked.  So if you are excited about working with us and think you can do much of what we are looking for but aren’t sure if you are 100% there yet… why not give it a whirl? Please note that sometimes we may close a job earlier for applications if we are inundated with amazing candidates.. Good luck!

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