Operations Manager - Newcastle
We’re Europe’s biggest entertainment brand. Think top-quality shows. Breaking news. Innovative tech. Must-have products. Join us as an Operations Manager in our contact centre and you’ll enjoy the freedom and support you need to make an impact: making fans of the products you love, hitting targets and delivering cracking customer service. Expect industry-leading benefits. Plus, experiences you’ll only find at Sky.
What you’ll do
Your obsession with customers is your raison d’etre. You’ll design and lead a high performing team with a unique formation specific to the strengths of that team leveraging those to create optimal performance for our people and customers. You’ll be the catalyst to ensuring our customer voice is heard, you’ll identify and capture visible and invisible service trends and barriers telling the customers story striving towards perfection. You’ll be in tune with what’s going on in the complaints and service world, with a sharp eye on our team’s brand’s positioning and potential. You will be the best communicator with the right attention to detail giving our stakeholders the comfort that we are the best people to make customers fans of Sky.
How you’ll do it
You’ll be a dynamic people leader with a proven ability to inspire, empower, coach and develop high performing experienced teams to be the best. You will have the credibility to build trust and nurture strong relationships with key stakeholders. An excellent communicator who can simplify complexity quickly and accurately. You will have a track record of successful transformation – delivered change / improvement projects through people leadership at pace. You have Operations Manager experience, good understanding of governance in complex organisations and always have sight of the bigger picture.
You’ll get free Sky Q, phone and broadband. You’ll also enjoy 30 days’ annual leave (and three bank holidays), private health and dental care, and a range of high street discounts. Expect on-the-job training and support, and opportunities to progress – including an afternoon off every month to focus on your development.
So, what are you waiting for? Apply now for a chance to craft your own career path and be brilliant as part of a bright, talented team.
It’s our people that make Sky Europe’s leading entertainment company. That’s why we work hard to be an inclusive employer, so everyone at Sky can be their best.
A Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions, we might withdraw the offer.
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