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Operation Support -Flexible Working Available

Employer
Department For Transport
Location
London (Greater)
Salary
£29,638
Closing date
13 Oct 2020

Job Details

Summary

We recognise the challenges that people with (multiple) protected characteristics may experience on the job market and in their career progression. We are fully committed to being an inclusive employer and ensuring equal opportunities. We are keen to make our workforce as diverse as possible, and we hope to attract applications from underrepresented groups, including Black, Asian and Minority Ethnic (BAME) people, people with a disability, and people with gender diverse identities.

Do you enjoy building trusting relationships and working collaboratively with a range of people?

Are you enthusiastic about your development and looking for a challenging but rewarding role?

If so, we have two critical Operational Support roles to fill here at the Department for Transport (DfTc), and we’d love to hear from you.

Job description

Transport Security Operation Centre (TSOC) manages the Department’s response to civil contingency and security issues.

You will be providing wide-ranging support to the Operations and Capability Teams with a variety of administrative tasks that ensure the team can respond effectively to security and civil contingencies incidents.

This is an excellent opportunity to build upon your skills and experience in an interesting and fast-paced operational environment at the heart of government. To support you in your role, you will need to build a network of contacts, including a ‘watchkeeper’ network within the operations community across Whitehall.

If you are resilient, can work at pace, and are a confident communicator we encourage you to apply.
 

Responsibilities

The duties for these roles will include but are not limited to:
- first point of contact for incoming telephone calls/emails and ensuring these are dealt with and escalated for urgent action where appropriate
- manage specialist IT and Telecoms systems, including DfT equipment at the COBR facility
- managing various on-call rosters to ensure 24/7 cover is available to respond to incidents and emergencies
- process, monitor and evaluate TSOC spend and coordinate corporate finance returns
- manage the Response Training mailbox, disseminating key messages within the team

For more information about the role and responsibilities please see the attached Role Profile.

You may be required to participate in responses to a security or civil contingencies' incident. This may include out of hours working on occasion, but we make every effort to allow for your personal circumstances.

About you

We are looking for individuals who are resilient, capable of working at pace and happy to work in an environment where roles might need to be flexible at times. You can demonstrate good judgement and can remain calm in high pressure situations.

You have excellent communication and interpersonal skills, able to engage with colleagues at a variety of levels and to build trusted working relationships.

You are proactive and well organised, comfortably working under your own initiative and as part of a team. You can effectively prioritise your workload, manage a variety of administrative tasks, and produce work that is accurate and to a high standard.

About us

Our mission at the Department for Transport is ‘connecting people and places’. Everything we do to achieve this is reinforced by our values:
Confidence: to challenge, to take action, to innovate
Excellence: in our professionalism, in our delivery, in our learning
Teamwork: we are inclusive, we collaborate, we support each other

These values define the kind of organisation we want to be – delivering for today whilst being ambitious for tomorrow.
We embrace diversity and celebrate our differences. Everyone is involved in making DfT an inclusive and great place to work. We actively promote a flexible approach to working whilst giving our staff opportunities to maximise their skills and achieve their full potential.

We are different people, one team.



Find out more about what it's like working at the Department for Transport.

Behaviours

We'll assess you against these behaviours during the selection process:

  • Seeing the Big Picture
  • Managing a Quality Service
  • Delivering at Pace

Benefits

Being part of our brilliant Civil Service means you will have access to a wide range of fantastic benefits. We offer generous annual leave, attractive pension options, flexible working, inclusive working environments and much more to support a healthy work/life balance.

Things you need to know Security

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check.

People working with government assets must complete basic personnel security standard checks.

Selection process details

This vacancy is using Success Profiles, and will assess your Behaviours, Strengths and Experience.

We are closely monitoring the situation regarding the coronavirus, and will be following central Government advice as it is issued. There is therefore a risk that recruitment to this post may be subject to change at short notice. In addition, where appropriate, you may be invited to attend a video interview.

Please continue to follow the application process as normal and ensure that you check your emails regularly as all updates from us will be sent to you this way.

You will be asked to complete an online CV and Statement of Suitability as part of your application.

When considering how your experience relates to the role, please tailor your CV and Statement of Suitability to demonstrate:
• your experience of managing a varied worked load and a variety of administrative tasks, ensuring work is accurate and to a high standard
• your experience in communicating effectively across teams and at all levels, including senior managers
• your experience of dealing with a wide range of stakeholders and building and maintaining positive working relationships

The sift is due to take place from the 14th October.

Interviews/assessments are likely to be held from 26th October 2020.

This interview could be conducted via a video interview, details of which will be provided to you should you be selected for interview.

We will try to meet the dates set out in the advert. There may be occasions when these dates will change. You will be provided with sufficient notice of the confirmed dates.

The selection process will be designed specifically for the role. As a result, your assessment could include:
• an interview
• a written exercise

The Department for Transport alongside other Government Departments recruit using Success Profiles. This means for each role we consider what you will need to demonstrate in order to be successful. This gives us the best possible chance of finding the right person for the job, drives up performance and improves diversity and inclusivity. For further information on Success Profiles please click here

Your interview may consist of a range of question types. These may include questions about:
• what energises and motivates you
• how you would manage situations relevant to the role
• your previous experience
• your professional skills and knowledge

You’re encouraged to become familiar with the role profile, as you may be assessed against any of the criteria recorded within.

Further Information

We have adopted anonymised recruitment. This means that your name, date of birth and other personal details will not be seen by the sift panel.

We may hold a reserve list for up to twelve months. During this time, if a similar role is identified and you have been placed on the reserve list you may be considered for the post. Within the reserve list period, your application form and selection information may be shared across the department and its agencies.

Please see attached candidate notes for further information about our recruitment process.

We welcome applications from every part of the community and we don’t discriminate against any gender identity. We’re especially interested to hear from underrepresented groups in the DfT such as gender diverse, BAME, LGBT+ and disabled candidates.

If successful and transferring from another Government Department a criminal record check may be carried out.

Applicants who are successful at interview will be, as part of pre-employment screening subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment.

A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.

Due to Covid-19, there is less capacity to complete National Security Vetting checks. Vetting is being prioritised for staff either directly involved in the HMG Covid-19 Response or roles in a limited number of agreed high priority areas.

Therefore, in some instances, following successful BPSS pre-employment checks, the successful candidate may commence employment on the premise that NSV higher security checks will be conducted once normal service levels resume. Should NSV checks prove to be unsuccessful, an alternative role, not requiring NSV clearance, will be identified within the department.

If this is not possible the start date for some campaigns will need to be delayed until vetting has been completed.

New entrants are expected to join on the minimum of the pay band.

Reasonable adjustment
If a person with disabilities is put at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.

If you need a change to be made so that you can make your application, you should:

Contact Government Recruitment Service via [email protected] as soon as possible before the closing date to discuss your needs.

Complete the “Assistance required” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional.

Any move to the Department For Transport will mean you will no longer be able to carry on claiming childcare vouchers.

You will however have access to the governments Tax Free Childcare scheme.

Feedback will only be provided if you attend an interview or assessment.

Nationality requirements

Open to UK, Commonwealth and European Economic Area (EEA) and certain non EEA nationals. Further information on whether you are able to apply is available here.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Company

We work with our agencies and partners to support the transport network that helps the UK’s businesses and gets people and goods travelling around the country. We plan and invest in transport infrastructure to keep the UK on the move.

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