This is an exciting role within the expanding defects team in the London region, Development and Sales Division. You will be responsible for diagnosing complex latent/patent defects and ensuring they are undertaken efficiently and effectively, for assisting in determining liability for the remediation of identified latent defects, managing the relationships with consultants, employers’ agents, contractors, in-house legal department and most importantly our customers. You will be responsible for ensuring the quality of latent defects remediation works, with a focus on function, building form and building construction.  

It is essential that you have extensive on-site experience with working knowledge of NHBC standards.

The ideal candidate will be a first-class communicator with strong negotiation skills, experience of dealing face to face with customers dealing with issues they raise and ensuring they fully understand the solutions available. You will be able to liaise effectively with principle contractors, specialist sub-contractors, residents, and our own technical and housing management staff. You will have an investigative and analytical mind and have perseverance to follow an issue through to a mutually satisfactory conclusion. 

You will work closely with the Property Managers, Asset Management and Maintenance Surveyors, together with the Aftercare Team to ensure that L&Q achieve 100% customer satisfaction with the remedial works undertaken. You will make a real difference providing an effective, efficient and responsive latent defects process to support L&Q’s corporate objective of achieving Customer Satisfaction Excellence. 

You will have knowledge in the construction of new buildings, on large scale estates and regeneration schemes incorporating sustainable construction elements. You will require the experience and knowledge to review the progress of all elements of contracts (JCT) with contractor’s design responsibility. You will need to have an ability to identify and resolve multiple issues to ensure the highest level of contract compliance. You will require knowledge and experience of both customer and user requirements and have the skills and experience to meet both stakeholder and resident satisfaction. You will need to demonstrate an understanding of building pathology, diagnosing building defects, related current legislation to ensure that quality and value for money is always achieved.  

You will need to be computer literate with use of MS systems and be able to input and retrieve data from L&Q’s computer management systems.  Ideally you will possess a relevant qualification or currently be working towards one. This appointment will require a combination of both site and office-based activity.

Part of this role will entail meeting customers in their home, which may  require  occasional  evening or Saturday working  You will need a full driving licence and have access to a vehicle on a daily basis as this role requires the post holder to be mobile (travelling to various sites within the M25). 

If you believe you have the qualities we are after and are interested in working for an organisation that can really make a difference to people’s lives, then please apply without delay. 

COVID 19: L&Q have a dedicated pandemic response team reacting to the current situation. The safety of our staff and our candidates is of the utmost importance. Every effort will be taken to ensure that safe ways of working are adopted throughout the Recruitment and Selection process. We are introducing extra precautions in line with UK Government Guidelines. Our recruitment processes will follow social distancing and COVID-19 Safe requirements. This will include the use of various technologies to support the interview process. Should candidates have any questions regarding this, or if you require additional support please let us know at the interview planning stage.    

Our Commitments:

At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. This is why we are committed to developing our people. It's only by investing in a well-trained and motivated workforce that we can continue to prosper and sustain business success.

In addition to our support and training, the successful candidate will have access to our full suite of benefits including 24 days holiday rising to 28 days with length of service, annual bonus subject to group performance, excellent Pension scheme, Benenden Healthcare, an employee assistance programme and non-contributory life assurance. This role also attracts a company car allowance.

We are committed to supporting your work-life balance and recognise the changing demands and circumstances in life. Please let us know during the recruitment process if you’re interested in part time working or job sharing. In addition, should your circumstances change once you have joined L&Q, you can also request flexible working arrangements, e.g. a change to working hours - if it’s feasible then we’ll make it happen.
   
We are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace.

We expect all of our employees to support our environmental policy and social responsibility work. We are an employer committed to environmental and social responsibility.

L&Q manages over 90,000 homes across the capital and the South East, regenerating communities throughout the region and we are set to become London's largest developer of new homes. For ten years running we have been included in the Great Place to Work index and are currently placed 29th.

Our vision is that everyone should have a quality home they can afford, and we combine our social purpose and commercial drive to create homes and neighbourhoods we can be proud of.

At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. This is why we are committed to developing our people. It is only by investing in a well trained and motivated workforce that we can continue to prosper and sustain business success.