Early Arrears Intervention Officer(s)

Salary £25,000 pa subject to location and relevant experience
24 Sep 2020
07 Oct 2020
Full Time

Interviews will be held on:   15th, 16th & 19th October 2020

An exciting new team has been created within our busy and vibrant Income Collection Department. The Early Arrears Intervention Team will be responsible for providing excellent customer service and the recovery of both historic and new, early arrears.

We’re looking for people who are highly motivated, target driven who strive to meet and exceed KPI’s with a great ability to prioritise and manage your own time. You must have excellent communication skills, be able to work effectively both as part of a team and independently but most of all, have a real passion to make a difference and help our Customers.

If this sounds like you then don’t delay, we would love to hear from you.

Working & Operational Hours 

35 Hours per Week between 8am – 8pm 

May be required to work occasional Saturday mornings between 9am – 1pm

Please note due to a high number of applications we will be unable to reschedule the advertised interview date. However if the panel do not recruit on the day and you meet the shortlist we will arrange to interview you at a later date.

Early applications are encouraged as we are experiencing a high volume of applicants for all posts, we will review numbers of applicants on a daily basis and once we have received sufficient forms we reserve the right to close the advertisement. As soon as the advert is closed, no further applications will be accepted.

COVID 19: The safety of our staff and our candidates is of the utmost importance. Every effort will be taken to ensure that safe ways of working are adopted throughout the Recruitment and Selection process. We are introducing extra precautions in line with UK Government Guidelines. Our recruitment processes will follow social distancing and COVID-19 Secure requirements. This will include the use of various technologies to support the interview process. Should candidates have any questions regarding this, or if you require additional support please let us know at the interview planning stage.


Our commitments:

At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them.  This is why we are committed to developing our people. It's only by investing in a well-trained and motivated workforce that we can continue to prosper and sustain business success.

In addition to our support and training, the successful candidate will have access to our full suite of benefits including 26 days holiday rising to 31 days with length of service, annual bonus subject to group performance, excellent Pension scheme, an employee assistance programme and non-contributory life assurance.

We are committed to supporting your work-life balance and recognise the changing demands and circumstances in life.  Please let us know during the recruitment process if you’re interested in part time working or job sharing.  In addition, should your circumstances change once you have joined L&Q, you can also request flexible working arrangements, e.g. a change to working hours - if it’s feasible then we’ll make it happen.

We are recognised externally for our commitment to inclusion.  We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace.

We expect all of our employees to support our environmental policy and social responsibility work. We are an employer committed to environmental and social responsibility