As a Resident Liaison Officer, you will work in the London Development Team to manage the communications with residents and resident groups impacted by works to resolve complex and multifaceted defects on L&Q stock.

With previous relevant experience within the social housing and / or construction / regeneration sectors you will use your skills to liaise and support residents, acting as the link between customers and the project team carrying out remedial works, ensuring that residents are made aware of scope of works and timescales.

Reporting to the Head of Aftercare – Special Projects, day-to-day responsibilities of the role will include writing newsletters, answering individual enquiries, attending site-based meetings and acting as the central point of contact for residents and the project team.  Where relevant, you may be required to explain and agree decant options and arrangements where work cannot be carried out with residents in situ.  This may also involve undertaking profiles and home surveys to identify the needs of vulnerable residents.  As such, this may require occasional work outside of normal working hours.

You must possess good people management and interaction skills along with your proven initiative, innovative and positive approach ensures that the tough quality standards we expect are met and drive constant improvement in customer service.

The successful candidate should be able to demonstrate the following:

·       Housing management experience

·       Resident liaison experience

·       Ability to prioritise own workload and produce monthly reports

·       Strong written and verbal communication

·       Influencing and communicating with stakeholders

If you have the experience and skill-set to help us achieve our ambitions and are interested in working for an organisation that can really make a difference, then why wait apply today!        

COVID 19: L&Q have a dedicated pandemic response team reacting to the current situation. The safety of our staff and our candidates is of the utmost importance. Every effort will be taken to ensure that safe ways of working are adopted throughout the Recruitment and Selection process. We are introducing extra precautions in line with UK Government Guidelines. Our recruitment processes will follow social distancing and COVID-19 Safe requirements. This will include the use of various technologies to support the interview process. Should candidates have any questions regarding this, or if you require additional support please let us know at the interview planning stage.

Our Commitments:

At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. This is why we are committed to developing our people. It's only by investing in a well-trained and motivated workforce that we can continue to prosper and sustain business success.

In addition to our support and training, the successful candidate will have access to our full suite of benefits including 24 days holiday rising to 28 days with length of service, annual bonus subject to group performance, excellent Pension scheme, Benenden Healthcare, an employee assistance programme and non-contributory life assurance.

We are committed to supporting your work-life balance and recognise the changing demands and circumstances in life. Please let us know during the recruitment process if you’re interested in part time working or job sharing. In addition, should your circumstances change once you have joined L&Q, you can also request flexible working arrangements, e.g. a change to working hours - if it’s feasible then we’ll make it happen.
      
We are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace.

We expect all of our employees to support our environmental policy and social responsibility work. We are an employer committed to environmental and social responsibility.