Title: L&D Academy Coordinator
Contract type: Permanent

Hours: 21 hours per week, 3 Days – Monday, Wednesday and Friday

Location: Sale Point, Manchester

Persona: Agile/hybrid working - office based 20-40% 

Salary: Starting from £14,370 per annum (£23,951 pa pro rata)

Role Profile - L&D Academy Coordinator.docx

Closing date for completed applications: 17th September 2024 at 11:59 pm

**Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated

We have an exciting new opportunity for an experienced co-ordinator to join our L&D Academy on a part time basis.

The L&D Academy supports the organisation to develop the skills, knowledge and behaviours required to ensure that L&Q deliver their objectives. We support individual, teams and departments to continuously evolve and develop to reach their full potential.

As an L&D coordinator, you will report into the L&D Academy Co-ordination Team Leader and you’ll be the main point of contact for our customers. We are looking for strong customer service skills, as you’ll need to be an ambassador for the L&Q and L&D academy.  You’ll coordinate and support the team to enable the delivery of internal and external learning initiatives, ensuring activities run smoothly on a day-to-day basis. Strong Organisation skills, excellent attention to detail and able to work efficiently, are essential to this role. You’ll provide all L&Q colleagues who require learning and development solutions a truly excellent service and all the support they need to enhance their learning experience.  We are a forward-thinking team who always innovate and look for ways to improve the performance of people at L&Q.

This is a varied and fast paced role.  The successful applicant will have excellent administrative and organisation skills, excellent written and verbal communication and strong interpersonal skills.

Duties include:

• Coordinating and supporting the delivery of learning initiatives including preparing materials where required, pre and post course/workshop administration, room setup prior to/post course, ensuring rooms are properly equipped and meet and greet delegates as required.
• Managing and maintaining the LMS system (iLearn) ensuring data is managed accurately and updated in a timely manner to ensure accuracy in reporting.
• Processing course bookings and maintaining accurate training records, tracking and reporting on attendance and cancellations
• Providing KPI and adhoc reports as required
• Liaising with colleagues and external training providers on all courses offered
• Creating, maintaining and monitoring divisional budgets
• Supporting the set up of organisational learning events such as Great Place to Work, Learning at Work Week, Inclusion week and other L&D Academy initiatives. 

If you are interested in this role and have the experience required, then apply without delay!

For more information, please refer to the role profile.

Our commitments:

At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them.  This is why we are committed to developing our people. It's only by investing in a well-trained and motivated workforce that we can continue to prosper and sustain business success.

In addition to our support and training, the successful candidate will have access to our full suite of benefits including 28 days holiday rising to 31 days with length of service, excellent Pension scheme, an employee assistance programme and non-contributory life assurance.

We are committed to supporting your work-life balance and recognise the changing demands and circumstances in life.  Please let us know during the recruitment process if you’re interested in part time working or job sharing.  In addition, should your circumstances change once you have joined L&Q, you can also request flexible working arrangements, e.g. a change to working hours - if it’s feasible then we’ll make it happen.

We are recognised externally for our commitment to inclusion.  We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace.

We expect all of our employees to support our environmental policy and social responsibility work. We are an employer committed to environmental and social responsibility.

L&Q is a regulated charitable housing association and one of the UK’s most successful independent social businesses. The L&Q Group houses around 250,000 people in more than 100,000 homes, primarily across London and the South East.

As a charitable organisation, our role goes beyond providing homes and housing services. We are a long-term partner in the neighbourhoods where we work. We hope to build aspiration, opportunity and confidence in our communities through our £250 million L&Q Foundation and our skills academy. 

Our vision is that everyone has a quality home they can afford, and we combine our social purpose with commercial drive to create homes and neighbourhoods everyone can be proud of.