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Customer Service Advisor (North West) - Hybrid

Sale, Greater Manchester/Homeworking
£25,210 per annum
Closing date
19 Jun 2024

Job Details

Title: Customer Service Advisor (North West)

Contract: Full Time, Fixed Term Contract until March 2025

Hours: 35 hours per week between 8am – 6pm, Monday to Friday
Agile/hybrid, office based 20-40% of week (Office based minimum two days per week after training, 100% office based through induction training, minimum 6 weeks)

Current office location: Sale Point, 126 - 150 Washway Road, Sale, M33 6AG *please note this office will be relocating to Old Trafford, Manchester from 2025

Starting salary: £25,210 per annum

Application closing date: 19th June 2024 at 23.59pm

Interviews to be held week commencing 1st July 2024


Please submit applications as soon as possible. We reserve the right to close this vacancy early if the right candidate is found prior to the advert closing.


About the role:

Do you love helping people?
Are you passionate about delivering excellent customer service?
Do you want to work for an organisation that really makes a difference?

Then look no further! L&Q has an award-winning customer service centre, we strive for excellence and our customers are the most important part of our business! As a member of the customer service centre, it is vital that you have the passion as a customer service professional to deliver excellence every time. 

Our Customer Service Team provide an excellent and varied service through a range of channels. The aim is to resolve queries at first point of contact.  The predominant contact channel is phone, but we also answer emails, social media, and deal with post on behalf of the business.


Who we are looking for:

We are looking for candidates who are self-motivated and are passionate about providing customer service standards that exceed expectations. To be successful.

You'll need to have:

  • Great customer service skills
  • Relevant work experience
  • Excellent literacy and numeracy skills 
  • Basic knowledge of standard office systems, equipment and/or software and  administrative processes– technical training will be provided in the role
  • Ideally some understanding and prior experience of the relevant technical area
  • Experience of working within a team environment
  • Remain resilient and focused while handling difficult conversations.

We’re actively building diverse teams and encouraging applications from everybody. We want to create an inclusive environment where everyone can contribute their best work and develop to their full potential. We celebrate our differences and recognise the importance of our teams reflecting the communities we serve.


Salary & Benefits 

We offer a competitive annual salary with the potential to earn an additional £1,500 within the first 18 months by passing probation and becoming multi-skilled.


Our benefits package includes: 

  • Agile working
  • Strong family friendly policies  
  • Committed Learning & Development 
  • Annual leave starting from 28 days rising to 31 PLUS bank holidays (per annum)
  • Excellent Pension Scheme – double contribution up to 6% 
  • Generous non-contributory life Assurance
  • An Employee Assistance Programme
  • Great places to work certified 2022 
  • Best Workplaces for Women – ranked 23 in the UK
  • Up to 21 volunteering hours per year


Mandatory Training

This is an agile role, mixture of office and homeworking. However, there will be a requirement to work from the office during training.

If you are interested in this role and have the experience required, then apply without delay!


At the foundation of everything that we do are our corporate values and associated behaviours. Our organisational behavioural framework outlines the core expectations of all employees, which should be demonstrated at all times when representing L&Q.   More information about L&Q’s values can be found on our website and a copy of our behavioural framework can be provided on request.


Our commitments:


At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them.  This is why we are committed to developing our people. It's only by investing in a well-trained and motivated workforce that we can continue to prosper and sustain business success. 


We are committed to supporting your work-life balance and recognise the changing demands and circumstances in life.  Please let us know during the recruitment process if you’re interested in part time working or job sharing.  In addition, should your circumstances change once you have joined L&Q, you can also request flexible working arrangements, e.g. a change to working hours - if it’s feasible then we’ll make it happen.


We are recognised externally for our commitment to inclusion.  We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace.


We expect all of our employees to support our environmental policy and social responsibility work. We are an employer committed to environmental and social responsibility.


L&Q is a regulated charitable housing association and one of the UK’s most successful independent social businesses. The L&Q Group houses around 250,000 people in more than 95,000 homes, primarily across London and the South East

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