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Case Officer - Scotland - Homebased

Royal British Legion
£28,458 per year + pro rata
Closing date
16 Jun 2024

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Job Details

Poppyscotland, as part of the Royal British Legion, provides life-changing support to our Armed Forces community which includes those who have served, those still serving, and their families. At times of crisis and need we offer them vital advice, assistance and funding.

We are looking for a Case Officer to ensure that beneficiaries receive appropriate welfare support and advice in an integrated and seamless way which provides a person-centred solution based on a thorough analysis of circumstances and needs.

As a Case Officer, you will:

  • Manage casework support, providing direct support, advice and guidance to beneficiaries.
  • Take the lead on individual beneficiary cases in a person-centred way.
  • Assess beneficiaries’ needs and draw on support from the regional specialist team and other providers as necessary, ensuring that support is made available in an integrated way that best meets the beneficiaries’ needs.
  • Develop creative solutions in response to identified beneficiary needs.
  • Develop and maintain a thorough and detailed understanding of direct Poppyscotland/Legion support services and support services provided by others (both statutory and non-statutory).
  • Support the Casework Services Manager and Head of Welfare in better understanding the needs of the beneficiaries in the Area to inform the commissioning of specialist services.
  • Advise beneficiaries of support which may be available to them and assist them in accessing this support as necessary.
  • Maintain an up-to-date knowledge of the statutory benefits framework.  

Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.

Here at Poppyscotland, we aim to support our people and their wellbeing, with a package including generous paid holiday allowance and pension scheme contributions, and a range of optional benefits and discounts.

You will be contracted to your home address, and you will perform most of your work remotely there using our collaboration tools to work with colleagues, with occasional travel (incl. for regular team meetings).

For more detailed information about the role, please see our Vacancy Information Pack attached to our direct advert.

Poppyscotland is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics and aim to operate an inclusive recruitment process.

Closing Date: 16th June 2024

We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role(s). Interested candidates are encouraged to apply as soon as possible


If you require the job advert or job description in an alternative format, please contact 0808 802 8080.



We’re the country’s largest Armed Forces charity. We help serving and ex-serving personnel, and their families, live fulfilling lives through a wide range of support and services.

We advocate and campaign to government on behalf of the Armed Forces community, as well as leading the nation in Remembrance to ensure their sacrifices are never forgotten.


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