Job Title:                    Senior War Pension & Armed Forces Compensation Service Case Worker

Location:                    Either homebased or London – Hybrid working 2 days at our Haig House, London office and 3 days from home

Contract:                    Permanent, Full time 35hrs Monday to Friday

Salary:                        £36,720 per annum or £41,172 per annum inclusive of London Supplement if hybrid working from our London office

Are you passionate about helping others?

Do you want to be part of a team that have a real impact on people’s lives?

We are looking for a Senior War Pension & Armed Forces Compensation Service Case Worker to join our War Pension & Armed Forces Compensation Service.

In the role, you will provide support to beneficiaries and War Pensions & Armed Forces Compensation Service (WP & AFCS) team through detailed knowledge of both Service Pension Order and Armed Forces Compensation Scheme legislation and advise on interpretation.

You will also develop and undertake a triage service of cases, managing and supporting those beneficiaries where the appeal does not pass the merit test for being successful at tribunal, identifying further claims whilst ensuring efficient and effective delivery of the WP & AFCS in the wider context of welfare services, ensuring that the needs of the beneficiary are at the centre of all that we do.  

You will also be responsible for providing advice, guidance and representation to beneficiaries seeking a hearing in the Upper Tier.

We will provide you with tailored training to equip you with knowledge and skills to provide best service to our beneficiaries.

For more detailed information about the role, please see Vacancy Information Pack attached to our direct advert. 

RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics and aim to operate an inclusive recruitment process.

Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life. 

Closing date for: 9th June 2024

We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role(s). Interested candidates are encouraged to apply as soon as possible.