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User Experience Manager - Hybrid

Royal British Legion
£43,212 - 45,252 per year + Inclusive of London Supplement
Closing date
31 May 2024

Job Details

Are you passionate about creating exceptional user experiences? We're seeking a talented User Experience Manager to join us at our HQ, Haig House, Southwark, in a hybrid role that blends remote and office work.


Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.


In this role, you'll bring your expertise in human-centered design to shape and iterate experiences, collaborating with internal and external stakeholders to drive our customer experience vision forward. You'll lead the design strategy for all our digital applications, ensuring they deliver value-driven outcomes that resonate with our diverse customer base.


Your responsibilities will span from understanding user needs and developing personas to prototyping, user-testing, and championing accessibility and inclusive design principles. You'll have the opportunity to unleash your creativity by conceptualising innovative ideas to bring our brand to life in the digital space.


Reporting to the Head of Digital, you'll play a pivotal role in defining and assuring the overall quality and strategy for digital product design. Your ability to build relationships and influence key stakeholders will be crucial as you navigate complex UX and UI concepts, securing buy-in for your visionary ideas.


Here at RBL, we aim to support our people and their wellbeing, with a package including generous paid holiday allowance and pension scheme contributions, and a range of optional benefits and discounts.


You will be contracted to our London Hub, Haig House. Under our Future Working framework, there will be some flexibility for working remotely/at home, using our collboration tools to work with colleagues, but with a minimum expectation of two days/week connecting directly face-to-face with colleagues at the hub. 


For more detailed information about the role, please see our Vacancy Information Pack attached to our direct advert.


RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.


Closing Date:             31st May 2024


We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role(s). Interested candidates are encouraged to apply as soon as possible.


If you require the job advert or job description in an alternative format, please contact 0808 802 8080.



We’re the country’s largest Armed Forces charity. We help serving and ex-serving personnel, and their families, live fulfilling lives through a wide range of support and services.

We advocate and campaign to government on behalf of the Armed Forces community, as well as leading the nation in Remembrance to ensure their sacrifices are never forgotten.


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