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Senior Product Manager, Personalisation

Isleworth, London, England
Closing date
22 May 2024

Job Details

We believe in better. And we make it happen.

Better content. Better products. And better careers.

Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate.

We turn big ideas into the products, content and services millions of people love.

And we do it all right here at Sky.

Global Streaming Platform

Global Streaming Platform team develop and supports market-leading video streaming services, underpinned by state-of-the-art engineering principles. We do this at huge scale: for over 50 million customers globally, spanning NBCUniversal, Peacock, Sky, NOW, SkyShowtime and Showmax. No matter the device, the time or the place, we make sure that our diverse audiences can easily find and enjoy whatever they want to watch, choosing from the world's best entertainment, news and sport.

Within Peacock, the Personalisation team delights customers by guiding them on every visit to the titles (movies, tv shows, sports) that are best for them. We achieve our mission by developing a deep understanding of user interests and preferences to deliver relevant content our customers will love..

The Senior Product Manager, Personalisation you will develop the strategy and vision for maximising customer engagement, retention and satisfaction by identifying the right content for each user based on their individual interests, identity, and needs. This role will work to build and iterate on a variety of machine learning and recommender models that power personalisation across the product.

What you'll do:

The ideal candidate will have a solid understanding of ML technologies, is disciplined in using experiments to validate hypothesis, and is a proven collaborator that can get things done across a matrixed organisation.

This role will report to the VP of Personalisation & Search, and partner closely with teams across the organisation to increase engagement (e.g. watch time per user, viewing frequency, viewing diversity) across all segments of our customer base.

  • Contribute to the vision and strategy to improve personalised content recommendations across all devices (TV, mobile, web), through a mix of new features, enhancements, and innovations.
  • Own and drive personalisation product roadmaps and features based on this strategic vision and define prioritised feature sets to address key internal and external customer needs.
  • Partner with project management and technology teams in the US and Europe to set roadmaps and deliver high quality products.
  • Partner with a globally distributed team of data analysts, data scientists, engineers, and editors to execute the product strategy according to the roadmap.
  • Team up with other Product Managers to create product synergies and enable new product opportunities.
  • Make evidenced-based decisions using consumer insights, product analytics, competitive and market analysis.
  • Translate the complex into the simple and make compelling executive presentations that explain product vision and strategy.
  • Build product features that can scale and adapt to global market needs and territory specific requirements.
  • Help build a product culture and inspire the next generation of product leaders.

What You'll Bring

  • Minimum of 5 years of product strategy/management experience within the media or consumer technology space, with a preference for experience at a streaming service.
  • Consumer-centric view with a proven track-record of developing and acting on customer insights.
  • Understanding of modern ML/AI approaches and experience with personalisation and recommendation products.
  • Significant experience with A/B testing, hypothesis validation, user testing, and analytics software.
  • Experience building products across multiple platforms (iOS, tvOS, Android, Roku, Amazon)
  • Ability and self-motivation to work effectively offsite and onsite and with global, multi-lingual teams.
  • Experience owning feature delivery and prioritisation tradeoffs
  • An ability to lead and inspire alignment to a shared vision and outcome through collaboration.
  • Strong analytics skills and a hypothesis-driven approach to problem solving.
  • Proven ability to be flexible and quickly adapt to changing priorities, with tight deadlines, balancing short term progress with long term thinking.
  • Exceptional verbal, written and interpersonal communication skills.
  • BA/BS degree in relevant field is highly desired.

The rewards

There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster:

  • Sky Q, for the TV you love all in one place
  • The magic of Sky Glass at an exclusive rate
  • A generous pension package
  • Private healthcare
  • Discounted mobile and broadband
  • A wide range of Sky VIP rewards and experiences

Inclusion & how you'll work

We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can.

We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process.

Your office space:


Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers.

On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon.

We'd love to hear from you

Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next.

But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet.

If you believe in better, we'll back you all the way.

Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.


Sky is the operator of the leading multichannel television platform in the UK and Ireland with viewers in 8.6 million households.

Sky was the winner of the Overall Top Employer Award for the 2016 Top Employer Awards. It was praised by the judges for the strong evidence of its support for diversity, female career progression across the board and family friendly working which was backed up with strong evidence and case studies.

View our Top Employer profile 

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