Skip to main content

This job has expired

Customer Service Advisor

Employer
AutoTrader
Location
Manchester, Greater Manchester
Salary
£23,400 and £26,000 dependent on experience
Closing date
19 Mar 2024

Job Details

About Auto Trader

We’re Auto Trader, the UK's leading automotive marketplace and a FTSE 100 tech-listed company, uniting the largest and most engaged consumer audience with the most extensive network of vehicle sellers. At our core, it's all about people. We embrace diversity, celebrate our differences, and forge our own path. Our six core values define our distinct culture, and our dedication to in-person collaboration sets us apart.

About the job

We are looking for Customer Service Advisors to join our Customer Operations Team in Manchester city centre. They're the first people customers talk to when they’re buying or selling a vehicle, and with customer satisfaction scores sitting at 91% and quality assurance at 95%, we’re proud of their impact on our customer's experience.

As a Customer Service Advisor, your aim will be to ensure the journey is seamless and positive. Our customers will ask various questions, such as billing queries or how to advertise their vehicle. You’ll rotate between inbound calls, email, and live chat interactions throughout the week.

When a customer contacts us, you’ll take ownership of the entire interaction. Sometimes, there will be times when you don’t have a simple answer – and that’s okay! We want you to work with our customers to wrap up their queries effectively, but not against the clock.

What we're looking for

  • Customer service experience, dealing with queries in a professional and empathetic way
  • Naturally curious and feel comfortable asking questions to understand the customers’ needs
  • Solution driven and get real satisfaction out of seeing problems through to the end
  • Strong written and verbal communication skills
  • Comfortable multitasking and prioritising your workload
  • Confident working across various systems

We are open to candidates that have worked in customer-facing roles such as retail or hospitality. Working with multiple communication channels (such as calls, emails or live chat) is desirable. You may think a love of cars is a must to work at Auto Trader, but it's not. At Auto Trader, we believe that every candidate brings a unique blend of talents. If you find yourself ticking some, but not all, of the requirement boxes, we'd love to hear from you.

Benefits and more

We're offering a salary between £23,400 and £26,000 dependent on experience and a flexible benefits package to support your health and wellbeing. 

Enjoy 28 days of annual leave, in addition to bank holidays and half-day closures on Christmas and New Year's Eve. Our Aviva pension scheme offers employer contributions ranging from 5% to 7%. We also provide Bupa Healthcare enhanced medical coverage to all employees, which includes support for assisted fertility, gender dysphoria, menopause, and period care plans. 

But that's not all. We offer enhanced parental leave, a car salary sacrifice scheme, share-save options, and much more. When you join us, you'll also become an owner of Auto Trader, receiving an additional 10% of your salary in shares each year. This allows you to share in the value you help create, and you'll also have the chance to increase your ownership through our Save As You Earn scheme.

Our hybrid model, Connected Working, combines the best of both worlds – office and home working. With Connected Working, you'll have two fixed weekly office days dedicated to team collaboration. In addition to your fixed office days, we expect you to be in more than you’re out. You can choose the specific days that suit your work requirements, home commitments, and team needs. Find out more about Connected Working here.

Our Customer Service Advisors work Sunday – Friday from 9.00am – 5.30pm including Bank Holidays. The number of Bank Holidays worked is determined by team size. As the team evolves you may also be required to work Saturdays on a rota basis; the frequency of this will be determined by team size. For any weekend or Bank Holiday work carried out, you will have a day off in the week.

Company

We started life as a magazine in 1977 and we've grown and evolved alongside our customers. In 2013 we became a fully digital business and we're proud of our rich heritage which gives us over 40 years of brand heritage and trust.

Our purpose is to drive change together. Responsibly. We aim to improve the process of buying and selling vehicles in the UK, by continually evolving the ecosystem to provide a better experience for consumers, retailers and manufacturers alike.

View our Top Employer profile

We're proud of our people-centred culture which, combined with our tech and data expertise, makes us one of the UK's leading companies.

Get job alerts

Create a job alert and receive personalised job recommendations straight to your inbox.

Create alert