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Transport Shift Controller

Redhill, Surrey
Up to 28,000 dependent on experience
Closing date
11 Feb 2024

Job Introduction

Transport Shift Controller

28,800 + 1,100 annual shift allowance

6 months fixed term

4-on-4-off shift pattern (average 38.5 hours per week)

Based in Redhill, RH1 with occasional work from home days

Everyday our colleagues deliver exceptional experiences to our customers. We believe exceptional work deserves even more exceptional rewards, that's why we have put together an amazing benefits package for all colleagues.

At Saga were flexible which means our colleagues have autonomy over where they work home, hybrid or hub. This role is predominately office based with the occasional option to work from home. This role will be based in our Redhill office and due to the location, we suggest having access to a vehicle.

We have an award-winning wellbeing programme, modern family-friendly policies including premature baby leave, enhanced maternity and paternity leave and our unique grandparentsleave policy.

Benefits available to all colleagues:

  • Competitive salary up to 28,800, dependent on experience
  • Annual shift allowance of 1,100
  • Ability for overtime, paid at x1.3
  • 4 on 4 off shift pattern of 12 hour days (average weekly hours of 38.5 hours)
  • Shift pattern of either 6am-6pm, 6pm-6am, 7am-7pm, 7pm-7am
  • Competitive holiday allowance
  • Option to purchase additional 5 days holiday
  • Pension scheme matched up to 10%
  • Life assurance
  • Wellbeing programme
  • Colleague discounts including family discounts on cruises and holidays!
  • Range of reductions and offers from leading retailers, travel groups and entertainment companies
  • Enhanced maternity, paternity and grandparent leave
  • Company performance related annual bonus
  • Income protection
  • Access to Saga Academy which includes a comprehensive range of online courses, talks and much more

Job Introduction

We're excited to announce a new opportunity for an experienced Transport Shift Controller to join our award-winning Travel business for a period of 6 months. As part of our Transport team, you will play a crucial role in facilitating the smooth delivery of our VIP service, while maintaining a solid customer service focus for our Saga customers.

Our ideal candidate will be responsible for resolving real-time transport issues with precision and pace, while maintaining high-quality customer care. You'll work a shift pattern to ensure we deliver the best possible service to our customers.

This dynamic role is predominately phone base, working with a variety of stakeholders internally and externally.

If you have previous experience in a similar role or within the customer service or logistics field, this opportunity might be the perfect fit for you!

** Due to the nature of the role and because the Control team operates 24/7 from our offices, flexible shift patterns will be a requirement. This role will require you to usually work a four on four off rotational shift pattern consisting of 12-hour days and nights with standard shift times of either 6am-6pm or 7am-7pm for days and 6pm-6am or 7pm-7am for nights**

Main Responsibilities

  • You will be responsible for resolving transport related queries which could be due to a wide range of circumstances which may include itinerary changes, travel delays, breakdowns, weather related issues or accidents etc
  • You will field queries from customers, drivers, 3rd parties, workshop and internal departments via phone or email
  • You will aim to seamlessly resolve potential service failures,identifyingroot cause and recommending corrective action to the relevant parties
  • You will be working closely with Airport Services and the Duty Officer to ensuretimelycollection and delivery of clients
  • You will resolve potential service failures,identifyingroot cause and recommending corrective action
  • You will arrange vehicle changes between drivers and all the bases to cover service,repair,and licensing issues

This is a 6 month fixed term role based predominately out of our Redhill office. The shift pattern is non-negotiable you would have to be flexible to work 4-on-4-off due to the nature of the work.

The Ideal Candidate

  • Ability to work on a 4-on-4-off shift pattern, ideally with prior experience of doing so
  • Ideally, experience in a similar role but a customer service or logistics background is helpful
  • Proven ability towork under pressure and to tight deadlines, managing your time to ensure smooth service delivery
  • Comfortability with a phone-based role, always striving to deliver the best possible customer service
  • Good geographical knowledge of the UK and UK motorway system is advantageous
  • Excellent attention to detail with a resilient attitude
  • Initiative and ability to work with minimal supervision
  • IT literacy with working knowledge of Excel

Saga does not accept agency CVs unless specifically engagedonthe role by the Talent Acquisition Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga will not be responsible for any fees related to CVs received in this unsolicited manner.

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