General Assistant

Notting Hill Genesis
Castle view 11-19 Hockerill Street Bishops Stortford Herts
£11,336 per annum for 20 hours per week.
Closing date
20 Dec 2023

Job Details

Job Introduction

Notting Hill Genesis has a fantastic opportunity for a General Assistant to join our team providing communal cleaning duties at one of our supported Housing schemes based in Bishops Stortford, Hertforshire, CM23 2XR

The General Assistant will be based at Castle View in Bishops Stortford, Herts and work 20 hours per week.

Role Responsibilities

Notting Hill Genesis is a leading supported housing provider for older people, and we have recently undergone an ambitious change programme in our services. The aim of the new service is to ensure that our customers achieve their own goals and aspirations through the support and encouragement of our staff.  

We are committed to providing the best support for vulnerable individuals and encourage progression within our teams. We are looking for like-minded, caring individuals to join our team and make a difference. Responsibilities will include but not limited to:

  • Cleaning communal areas
  • Supporting Leasehold officer
  • Supporting residents when required
  • Covering the office if required in the absence of the Leasehold Officer 

The Ideal Candidate

You will also work with the Supported Housing Assistant and could be asked to cover in the office in their absence. You will be on hand to support the residents as well as flagging safeguarding issues if they arise.   

Ideally you will have experience of working in a Care and Support capacity and have experience of working in a customer service environment. You will have proven experience of routine cleaning and be able to manage and prioritise your workload.

If this sounds like the challenge, you are looking for we’d love to hear from you.


In return we offer:

  • Excellent annual leave allowance and flexible working opportunities (qualifying period may apply)
  • Generous pension scheme 
  • Enhanced maternity, paternity and adoption pay - we offer enhanced maternity and adoption pay in addition to statutory entitlements (qualifying period may apply)
  • Employee assistance - free confidential advice and counseling services provided by independent specialist organisations
  • Health cash plan 
  • Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance and much more
  • Interest free loans: season ticket loan, tenancy deposit loan and training loan 
  • Cycle to work scheme 
  • Life Assurance x 4 annual salary

How to apply

Please apply for this role with us online. If you are not able to apply online, please contact our HR team via [email protected] to discuss your requirements.

This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a Enhanced check via Disclosure and Barring Service (DBS)

About The Company

Notting Hill Genesis is now one of the largest housing associations in London and the south east. We own and manage more than 66,000 homes and employ around 2,000 staff. We provide homes across a range of tenures and are committed to continuing to deliver housing that is affordable to all. Our roots reach back to the 1960s when our legacy organisations were established by local people who shared a similar vision – to house west London’s working poor, providing them a home from which to build themselves and their families a secure future.

Our people

We value our people and both respect and celebrate their differences. We’re proud to say that our colleagues come from different backgrounds, with varied outlooks and are from all over the world. We encourage and are committed to diversity. We know that when people with varied experiences and unique points of view come together, it makes us a stronger organisation and more able to help the wide range of residents that we serve. We want all our colleagues to bring their full selves to work in a culture and environment based on respect and fairness, regardless of role, background or ability.

Our pledges

We are proud signatories of the G15 group’s diversity pledge to encourage more diversity in the boardroom and at senior level.  The pledge on Black, Asian and minority ethnic diversity commits NHG to reflect the ethnic diversity of the communities we work in at all levels and particularly at senior managerial, leadership and board levels.

We have under-representation of Black, Asian and Minority Ethnic colleagues at this level and are keen to fill this gap. We welcome applications from everyone. For this role, we especially encourage Black, Asian and Minority Ethnic candidates to join us and be part of an inclusive culture that celebrates diversity, equality of opportunity and provides a place for you to grow your career.

We are also a Stonewall Diversity Champion, a Disability Confident employer and have signed up to Harry’s Pledge. We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation.


We are one of the largest housing associations in London and the south east, with roots that stretch back to the 1960s. Our residents reflect the diversity of the communities where we work. We house more than 130,000 people across multiple tenures and types of home, and provide a wide range of services.

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