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Customer Service Administrator - Part Time

Employer
Aspen Technology Labs
Location
Poole, United Kingdom
Salary
Competitive
Closing date
2 Aug 2020

View more

Sector
Customer Service & Call Centres
Contract Type
Permanent
Hours
Part Time
Flexibility
Set hours

Company Description

Link Group connects millions of people with their assets including equities, pension and superannuation, investments, property and other financial assets. We do this by partnering with thousands of financial market participants to deliver services, solutions and technology platforms that enhance the user experience and make scaled administration simple. We help manage regulatory complexity, improve data management and provide tools to help people connect to their assets, leveraging analysis, insight and technology. Our core businesses are complemented by our expertise in digital solutions and data analytics, and enable us to provide a complete service to our global network of clients and partners. (Link Asset Services is a member of Link Group.)

Our Funds Solutions division is a leading independent Authorised Fund Manager and provider of fund administration and transfer agency services. We leverage our specialist knowledge and technology to support traditional and alternative funds in UK, Ireland, Luxembourg and Australia, manage £100bn of assets with circa 500 people. With a focus on strong governance, regulatory expertise and risk management, our business helps to manage regulatory compliance for asset managers and investors. Our unique place in the market, combined with our partnership approach, depth of experience and well-invested systems, enables us to support investment managers through the challenges of changing market and investor needs, and, as a result, help them to enhance returns, minimise costs and mitigate their risks.

Job Description

To deliver results through the handling of customer enquiries in line with their needs. Meet customer expectations by providing a market leading customer centric service which builds excellent relationships.

Main Responsibilities:

• Demonstrate care and empathy for the customer and intermediary need in handling customer enquiries.

• Achieve high standards of quality, efficiency and productivity,

• Build and maintain relationships through the delivery of customer requests within timeliness standards set.

• Take personal responsibility for meeting deadlines and resolving customer concerns.

• Contribute to a positive team culture.

• Demonstrate adherence to customer focus and conduct policy.

• Demonstrate flexibility and collaboration towards meeting customer and business needs.

Requirements:

• Customer centric mind set and experience of working in customer services.

• Ability to work to a set of policies and standards.

• Demonstrate a flexible approach towards changing business needs.

• Professional

Smart Pension was founded by experienced finance & technology professionals and has been designed specifically to support UK businesses faced with the challenges of auto enrolment. Our team spent over a year developing & testing the platform whilst also establishing the partnerships necessary to meet regulatory requirements and deliver a seamless end-to-end experience. With thousands of satisfied employers, advisers and employees now using the platform, we know we offer the best workplace pension solution currently available in the UK.

Additional Information

At Link we believe our people are our most important asset. We offer excellent career progression opportunities, ongoing training and development. If you thrive in a fast-paced environment, want your talent to be recognised and rewarded and are looking for a new challenge then we would love to hear from you.

Together we achieve: We are an inclusive employer whose people work collaboratively. We are building a culture where difference is valued. We are doing this by encouraging, supporting and valuing the various talents and perspectives of our people and supporting flexible ways of working. We know that diversity drives innovation and innovation drives growth. Be part of the Link Group journey and together we will achieve our full potential.

We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status or carers responsibilities.

Candidates must have the relevant work rights to be considered for an opportunity at Link Group. Successful applicants will be required to complete background screening prior to commencement of employment.

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