We believe in better. And we make it happen.

Better content. Better products. And better careers.

Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate.

We turn big ideas into the products, content and services millions of people love.

And we do it all right here at Sky.

You help will lead a team Service Operations Analysts that will help support, manage, and report on the Adtech platforms. with a fast-growing focus on Cloud-first, machine learning, AI Ops observability and automation within an Agile / DevOps framework, that deliver outstanding levels of service to Sky Media across Sky Group. You will be deputising for the Service Operations manager and be expected to lead team and communicate with the wider business when required.

Our Content Technology and Innovation team delivers high-quality content to homes, customer devices, businesses and commercial partners across our European markets. With over 2500 colleagues from around the world, we combine our strategic insights, engineering know-how and operational excellence to use the most innovative technologies to create and distribute our award-winning content.

• You will help build a high performing service-oriented team that delivers to the department vision in a sustainable and managed fashion and one that can be scaled to meet the group demands. One that is flexible and fit for purpose.
• You will help to create and maintain management reporting, which is evidence based and data driven, continuously striving to improve our live service through analysis, measurement, and reporting.
• You will champion our new ways of working and help foster a collaborative, creative and inclusive culture. You will exhibit Sky's core values and those we chose to adopt from the DevOps framework.
• Service delivery will be at the heart of everything we do, safeguarding the business from outages or quality concerns. You will be driven by a desire to automate, to use new cloud-based technology and new ways of measuring and reporting the service.
• You will strive to do things better, from outage limitation to process improvements, to the way we communicate to how we measure and report, looking at every issue and problem with a view to improvement.
• Rome wasn't built in a day, so we will do this in an agile way and use automation and cloud tech wherever possible.

• Strong ITIL or Agile SDM experience. Excellent Incident management expertise. A proven problem solver.
• Outstanding communication skills, both verbal and written. Energised and enthusiastic.
• Experience of working in an Agile & DevOps culture

Business knowledge - The successful candidate will have worked in a similar Adtech or Media organisation and have a proven record of delivering outstanding levels of service.

A strong background in cloud platform management.

• Experience in Cloud-based systems operated at scale on GCP and AWS (Containerised and Serverless), with a focus on resiliency and scalability.
• A good technical understanding of Observability platforms such as Elastic Search, Splunk, Grafana or similar solutions and of call logging and reporting systems.
• Well versed in all the ITIL ITSM standards. The ability to construct contractual SLAs and define service metrics. An understanding of what matters to our business and the ability to deliver against time critical SLAs.
• A track record of managing high priority incidents, ensuring all affected parties are informed of the impact and actions.
• Experience in managing and negotiating with internal stakeholders and external vendors and partners. Excellent interpersonal skills.

There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster:

• Sky Q, for the TV you love all in one place
• The magic of Sky Glass at an exclusive rate
• A generous pension package
• Private healthcare
• Discounted mobile and broadband
• A wide range of Sky VIP rewards and experiences

The world has changed. And so have we. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home.

You'll find out more about what hybrid working looks like for your role later on in the recruitment process.

Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers.

On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon.

Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next.

But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet.

If you believe in better, we'll back you all the way.