Product Lead (Digital Engagement)

Recruiter
Sky
Location
London, Isleworth, England
Salary
Negotiable
Posted
05 Aug 2022
Closes
26 Aug 2022
Ref
R0009743
Contact
Sky Group
Contract Type
Permanent

What you'll do

The Digital Product team own the development and optimisation of our Customer Journeys and the Technology Management Systems that underpin those journeys

  • Define the strategic direction of the Chatbot, Community and Social products based on clear commercial rationale and robust analysis and insights

  • Take ownership of product delivery and in-life management for your product set

  • Collaborate with relevant stakeholders and support teams, such user experience specialists, to optimise existing capabilities as well as creating new ones

  • Drive delivery on strategic roadmap projects, working alongside other product leads within the service and business operations.

  • Understand the business objectives and requirements across Central OTT, local team Operations, Digital, CRM and Technology teams

  • Work closely with the technology delivery teams to ensure the best solution is designed to meet the objectives of the business.

  • Leverage data, insights and KPIs to make data driven decisions improve the experience and product performance.

  • Provide thought leadership to our business stakeholders based on data trends, product landscape change, and industry best practice

What you'll bring

  • Passion: great eye for spotting the improvements we could make for our customers and with a solid understanding of what enables successful product management

  • Data Savvy: experience in leveraging data and robust insights to make decisions and recommendations to influence business and product strategy

  • Working in a dynamic environment: Enjoys working in an innovative and creative environment. Enjoys task-focused delivery, a fast pace of work and overcoming challenges. Strong multi-tasking abilities, flexibility, and patience in a fluid environment

  • Team player and professional attitude: Persistence, resilience and being helpful to others.

  • Stakeholder Management: Candidate must have an excellent and proven track record of having established successful business relationships with stakeholders. Evidence of influencing, engage with, and responding across all stakeholder levels with credibility.

  • Excellent commercial skills: Able to produce and articulate realistic and deliverable product roadmaps that deliver business value

  • Integrity: Willingness to speak up on difficult issues with own opinions, at the same time be humble and be able to ask for help

  • Experience: evidence of working as a product owner or lead, ideally with a background which includes exposure to chatbots and social platforms such a peer-to-peer communities

  • Strategic thinking: demonstrate an ability to deliver forward looking product proposals and recommendations to stakeholders based on strong business requirements and product capabilities and new solutions

Team overview:

Group Digital Product

Want to create a smooth and uninterrupted digital experience for millions of customers? Then our Group Digital Product team is the team for you. Agile, collaborative, data-driven and diverse, our team works on brilliant products like NOW and Peacock. That's not even the best part. We get to build our own software and our work has a global stage. Our team also delivers exceptional customer experiences and defines digital first propositions in customer journeys across all channels.

The rewards

There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster:

  • Sky Q, for the TV you love all in one place

  • A generous pension package

  • Private healthcare

  • Discounted mobile and broadband

  • Access a wide range of exclusive Sky VIP rewards and experience

How you'll work - hybrid working

The world has changed. And so have we. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home.

You'll find out more about what hybrid working looks like for your role later on in the recruitment process.

Your office space

Osterley

Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers.

On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon.

Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next.

But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet.

If you believe in better, we'll back you all the way.

Inclusion:

Recognised as an 'Inclusive Top 50 Employer' and a 'Times Top 50 Employer for Women', we're working hard to ensure we're a truly inclusive place to work. This means we don't just look at your CV. We're more focused on who you are and the potential you'll bring to Sky. We also know that everyone has a life outside work, So we're happy to discuss flexible working.

And we'll do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

A job you love to talk about

Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next.

But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet.

If you believe in better, we'll back you all the way.

Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.