Broadcast Support Engineer

England, London, Isleworth
05 Aug 2022
02 Sep 2022
Sky Group
Contract Type

We believe in better. And we make it happen.

Better content. Better products. And better careers.

Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate.

We turn big ideas into the products, content and services millions of people love.

And we do it all right here at Sky.

The Graphics & Data Support Shift team is at the heart of the convergence between traditional broadcast and IT cultures on Sky's high-profile broadcasts. Working on Sky flagship channels such as Sky News and Sky Sports News, as well as High Profile shows such as Soccer Saturday, Monday Night Football & SoccerAM. The shift team work on wide ranging technologies from Windows Administration to High End Graphics Software such as VizRT, Chyron, installing, configuring, supporting and maintaining. No two days are the same in fast paced & exciting broadcast environment.

Content technology and innovation

Our Content Technology and Innovation team delivers high-quality content to homes, customer devices, businesses and commercial partners across our European markets. With over 2500 colleagues from around the world, we combine our strategic insights, engineering know-how and operational excellence to use the most innovative technologies to create and distribute our award-winning content.

What you'll do:
  • Provide technical assistance when required to meet the task deadlines for ongoing planned activities and for unplanned 24/7 support requirements.
  • Lead all aspects of internal ticketing system and ensure that all open cases are being followed up and users/requesters are kept up to date
  • Ensure system documentations are up to date and relevant
  • To ensure that tasks allocated are carried out to a high level in an appropriate time frame.
  • To ensure that tasks are always coordinated accurately for the hand over and hand back of live systems, to ensure that systems are fully operational before returning to live use.
  • To ensure adequate follow up of incidents to prevent repetition of any faults and improve future system availability and team response.
  • Raise to relevant department if required; provide feedback from the department on resolution of incidents.
  • To demonstrate tact and diplomacy in situations where contending interests exist within the departments and with third parties
What you'll bring:
  • Experience within a digital television broadcast environment or similar technical environment.
  • Experience of providing successful technical solutions through to BAU Operation
  • Excellent communications and inter-personal skills
  • Sound customer service, motivational and excellent troubleshooting skills
  • Windows 10 Installation & Administration, Remote Administration, IIS and web hosting technologies, Jira, Ansible IT Automation, PowerShell & VB scripting Skills
  • Active Directory Understanding, Knowledge of Windows Patch Management
  • A good understanding of Networking to debug network issues
  • Knowledge of Real Time Renderers such as VizRt, Chyron, Unity, Unreal Engine & Cloud Technologies such as AWS & Azure
The rewards

There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster:

  • Sky Q, for the TV you love all in one place
  • The magic of Sky Glass at an exclusive rate
  • A generous pension package
  • Private healthcare
  • Discounted mobile and broadband
  • A wide range of Sky VIP rewards and experiences
How you'll work - hybrid working

The world has changed. And so have we. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home.

You'll find out more about what hybrid working looks like for your role later on in the recruitment process.

Your office space Osterley

Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers.

On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon.

Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next.

But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet.

If you believe in better, we'll back you all the way.

Similar jobs

Similar jobs