Contact Centre Sales Advisor - Cardiff
Join us as a Contact Centre Sales Advisor in our Cardiff contact centre earning £20,500 per annum with incentives on top - you can earn an extra £4,500 on average by smashing targets and up to £7,000 for our top performers.
We operate a hybrid working pattern which allows colleagues to gain a work life balance with the opportunity to work from office and home for part of the week.
Our people make Sky a truly exciting and inclusive place to work - a place where you can be yourself and let your skills shine.
What you'll do:
Have great conversations to meet our customer's needs, letting your personality shine
Take inbound calls from customers, who are looking to save money and make changes to their Sky package.
Be a Sky Ambassador selling the right package to the right customer
Work 37.5 hours p/wk Mon-Sun with varied shift patterns to suit your lifestyle. When our customers need us most, you'll work up to 5 hours extra per week (max 10 times per year) and bank this time to take back as extra time off
Training and Development is hugely important to us which is why we'll teach you all you need to know about our amazing products and how to deal with any challenge, no matter how big or small, so you can achieve your full potential as a Sales Advisor.
What you'll bring:
Brilliant at connecting with people
Ability to understand our customers' needs
A passion for selling
Creative approach to problem solving
There's a reason people can't stop talking about #LifeAtSky. There really is something for everyone with our fantastic range of benefits.
Free Sky TV, along with discounted broadband, Sky Glass and mobile
Health and well being
Discounts at external gyms
Cycle to work scheme
Private healthcare and Digital GP via Aviva
Dental and other healthcare options
Sky pension plan and Life Assurance which gives you extra piece of mind
Share in the Company success
Annual sharesave scheme and long service awards
Where you'll work:
Your base site will be in Cardiff, you'll be joining a close-knit team in Cardiff. We operate a hybrid working pattern which allows colleagues to gain a work life balance with the opportunity to work from office and home for part of the week.
Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
CVs aren't everything. We're more focused on who you are and the potential you'll bring to Sky. That's why we have a unique approach through a series of questions and a video round. If you need us to make any adjustments to our recruitment process, let our Recruitment Team know by clicking on the support button at the beginning of your application.