Contact Centre Sales Advisor - Cardiff

Recruiter
Sky
Location
Cardiff, Wales
Salary
Up to £20500 per annum
Posted
22 Jun 2022
Closes
20 Jul 2022
Ref
R0004651
Contact
Sky Group
Sector
Sales
Contract Type
Permanent
Hours
Full Time
Flexibility
Set hours

Guide customers to the best solution and make fans of the products you love, It's all in a day's work for our Customer Sales team. Talk. Connect. Sell. And you can top up your £20,500 salary with our great incentives of £4,500 on average, up to £7,000 when you let your skills really shine. 

What you'll do as a Customer Sales Advisor:

  • Take inbound calls from customers, who are looking to save money and make changes to their Sky package   

  • Connect with our customers to understand their needs and offer the best solution 

  • Do the right thing by selling the right package to the right customer 

  • Work 37.5 hours with varied shift patterns during opening times. Monday - Sunday 08:30 - 20:00. When our customers need us most you'll work up to 7.5 hours extra per week (max 10 times per year) and bank this time to take back as extra time off

  • Learn about our products, we're fans too! 

What you'll bring: 

  • A great ear for listening 

  • A love for doing the right thing and connecting with our customers 

  • Thrive in a structured sales team with a defined career path 


The Benefits: 
There's a reason people can't stop talking about #LifeAtSky. Our great range of benefits really are something special, here are just a few: 

  •  Free Sky Q, for the TV you love all in one place 

  •  Discounted Mobile and broadband 

  •  Bonus incentives 

  •  We offer a range of benefits to support you in all areas of your finances, health and lifestyle, such as, a generous pension plan, healthcare, share save and discounts to over 800 retailers 


In addition to all these great benefits, you'll have the opportunity to take part in 'Time to Care', our commitment to give each colleague the opportunity to volunteer for up to 1 hour per week. All part of Sky's pledge to help tackle loneliness for our customers and in our communities. 

Inclusion: 
CVs aren't everything. We'd rather get to know the person behind the paper. So, we've set up a series of questions and a video round to get to know you. If you need us to make any adjustments to this recruitment process, just let our team know by clicking the support button at the beginning of your application. 

Where you'll work:
Your base site will be in Cardiff, you'll be joining a close-knit team in Cardiff. We operate a hybrid working pattern which allows colleagues to gain a work life balance with the opportunity to work from office and home for part of the week.

Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

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