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Maritime Operations Officer - Shetlands

Employer
Maritime and Coastguard Agency
Location
Shetland Islands
Salary
£21,841
Closing date
1 Jul 2022

Job Details

Location

Shetland Islands

About the job

Summary

We welcome applications from all communities and we don’t discriminate against any identity. We’re interested to hear from you, regardless of your background.

Are you highly resilient with the ability to remain calm and professional in distressing situations?

Would you like to join a team that makes a difference with every call?

Can you help us provide a vital service to the public and seafarers when they need it most?

We need dedicated and dynamic people to join us here at the Maritime and Coastguard Agency (MCA) and we'd love to hear from you.

We provide a 24/7 emergency service provision, so you will work within a rotating shift system. This will include working 12 hour shifts and night working.

Job description

You will play an integral role in coordinating emergency responses to incidents relating to Coastguard missions, gathering and analysing information to inform operational plans and enable delivery. You will also provide essential maritime safety advice to the mariner, coastal users and our partner organisations.

This is a challenging but rewarding role that would require resilience and working calmly under pressure, sometimes in stressful and emotional situations.

The role holder must be able to competently operate and update all HMCG systems and communication mediums including 999 and distress and urgency traffic in order to support an effective, efficient, and prompt response to incidents relating to the 6 Coastguard functions.

Responsibilities

Your duties will include but are not limited to:

• Accurately updating, maintaining, and verifying incident logs, records, databases and plans

• Ensuring that all operational systems are functioning correctly and escalate faults as required

• Correctly operating all HMCG Communication and Operational systems within the Rescue Coordination Centre, in accordance with Standard Operating Procedures

• Maintaining familiarity of all changes and updates to guidance and instructions, relevant to the role

• Assisting in the efficient management of SAR & Emergency Response by:

- Responding to emergency calls or requests for assistance

- Gathering information

- Contributing to the formulation of incident response plans

- Alerting, tasking and supporting SAR units as directed

- Notifying other responders and interested parties as directed

- Providing situational awareness and updates

For a more detailed description please see attached the role profile.

About You

Due to the nature of the role, you are likely to be exposed to situations and information of a sensitive or traumatic nature which may be emotional and/or distressing to you. Therefore, you will need a high level of resilience to be able to deal with these calls in a professional manner whilst remaining composed.

You will be reliable and able to work calmly in a busy operational environment whilst using your initiative and professional judgement to achieve the best outcomes in difficult situations.

Excellent communication skills are required for this role, with a professional telephone manner and the ability to listen and question well. You are well-organised, with good administration skills, and strong attention to detail.

You are someone that enjoys working closely within a team, using your skills and knowledge to contribute to achieve common objectives.

To be successful in this role you will be required to have a good level of numeracy skills, and be IT literate with the ability to multitask.

We are looking to recruit people who want to develop and grow with us, and in return we can offer a full training programme and ongoing support to enable you to become the very best in Maritime Operations.

Please note this role is subject to health standard requirements as per the attached document.

Additional Information

There will be training involved for the first 12-18 months of this role. You will also need to attend training and work shifts in our other sites, this will usually take place in our Southampton and Lee-on-Solent office.

About Operational Delivery Profession (ODP)

Operational Delivery Profession (ODP) is the largest and most diverse professional community across the Civil Service. Many of us will have an association with several professional communities or specialisms, ODP applies to all public facing roles / or a role that is primarily aligned to supporting the work of those with public facing roles. All critical to the delivery of UK public services.

Behaviours

We'll assess you against these behaviours during the selection process:

  • Making Effective Decisions
  • Communicating and Influencing
  • Delivering at Pace

Benefits

Being part of our brilliant Civil Service means you will have access to a wide range of fantastic benefits. We offer generous annual leave, attractive pension options, flexible working, inclusive working environments and much more to support a healthy work/life balance.

Company

The Maritime and Coastguard Agency (MCA) is an executive agency of the United Kingdom working to prevent the loss of lives at sea and is responsible for implementing British and international maritime law and safety policy. It is also responsible for land based search and rescue helicopter operations from 2015.

Its responsibilities include coordinating search and rescue (SAR) on the coastline and at sea through His Majesty's Coastguard (HMCG), ensuring that ships meet international and UK safety standards, monitoring and preventing coastal water pollution and testing and issuing Merchant Navy Certificates of Competency (licences) for ships' officers and crew to STCW requirements The organisation is led by Virginia McVea its Chief Executive, who took up post in February 2023.The MCA are chiefly responsible for the syllabus and national training standards issued by the Merchant Navy Training Board (based at the UK Chamber of Shipping).

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