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Social Delivery Analyst

Employer
Sky
Location
Livingston, Scotland, West Lothian
Salary
Negotiable
Closing date
25 May 2022

View more

Sector
Media & Internet
Contract Type
Permanent
Hours
Full Time
Flexibility
Flexible working available

Job Details

"We have a fantastic opportunity in our Digital Service team for a Social Delivery Analyst focused on our Social Media platforms. In Digital Service, we're an innovative bunch that pushes technology frontiers and builds capabilities that support our Digital estate as well as other conversational platforms (e.g. Automated Voice Solutions, Chat Bots, SMS and Messaging)." - Channel Development Manager

What you'll do:
  • Help with the smooth operation of our social media management platform including administering users, building routing and workflows, testing new releases and functionality, building and analysing reports, maintaining social handles
  • Work alongside the Service team and our vendor to drive enhancements and resolve issues
  • Support your manager and the Product Owner to achieve the Social Media strategy, this involves delivering key changes and initiatives designed at further improving the customer and advisor experience
  • Provide support to our end users in the contact centres
  • Become an expert for our Social platforms that those around the business, and our department, turn to for expertise when required
What you'll bring:
  • A great communicator who can build long-lasting relationships to foster collaboration and bring teams together to solve problems
  • You'll have an eye for detail to ensure change is well thought through and successfully delivered whilst also being pragmatic in your approach
  • An understanding of the digital customer journey with the ability to identify areas to improve the customer experience
  • Adaptable and able to rapidly get up to speed with new initiatives and make relevant business connections
  • Excellent verbal and written communication with the ability to simplify complex issues for all levels
Customer Service Group

We enable our people to offer the best service in the country by creating epic experiences. Creating communication and learning experiences to support the most important customer and colleague moments across CSG. Most of all, we are an excitable bunch of creative people with specialist skills in five key areas; planning, idea generation, creative development, experiential and events.

The Rewards:

There's a reason people can't stop talking about #LifeAtSky. Our great range of rewards really are something special, here are just a few:

  • Sky Q, for the TV you love all in one place
  • A generous pension package
  • Private healthcare
  • Discounted mobile and broadband
Where you'll work:Livingston Kirkton Campus: Inclusion:

Recognised as an 'Inclusive Top 50 Employer' and a 'Times Top 50 Employer for Women', we're working hard to ensure we're a truly inclusive place to work. This means we don't just look at your CV. We're more focused on who you are and the potential you'll bring to Sky. We also know that everyone has a life outside work, so we're happy to discuss flexible working.

And we'll do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you.

Company

Sky is the operator of the leading multichannel television platform in the UK and Ireland with viewers in 8.6 million households.

Sky was the winner of the Overall Top Employer Award for the 2016 Workingmums.co.uk Top Employer Awards. It was praised by the judges for the strong evidence of its support for diversity, female career progression across the board and family friendly working which was backed up with strong evidence and case studies.

View our Top Employer profile 

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