The Graphics & Data Support Shift team is at the heart of the convergence between traditional broadcast and IT cultures on Sky's high-profile broadcasts. Working on Sky flagship channels such as Sky News and Sky Sports News, as well as High Profile shows such as Soccer Saturday, Monday Night Football & SoccerAM. The shift team work on wide ranging technologies from Windows Administration to High End Graphics Software such as VizRT, Chyron, installing, configuring, supporting and maintaining. No two days are the same in fast paced & exciting broadcast environment.

What you'll do:

• Provide technical assistance when required to meet the task deadlines for ongoing planned activities and for unplanned 24/7 support requirements.
• Lead all aspects of internal ticketing system and ensure that all open cases are being followed up and users/requesters are kept up to date
• Ensure system documentations are up to date and relevant
• To ensure that tasks allocated are carried out to a high level in an appropriate time frame.
• To ensure that tasks are always coordinated accurately for the hand over and hand back of live systems, to ensure that systems are fully operational before returning to live use.
• To ensure adequate follow up of incidents to prevent repetition of any faults and improve future system availability and team response.
• Raise to relevant department if required; provide feedback from the department on resolution of incidents.
• To demonstrate tact and diplomacy in situations where contending interests exist within the departments and with third parties

What you'll bring:

• Experience within a digital television broadcast environment or similar technical environment.
• Experience of providing successful technical solutions through to BAU Operation
• Excellent communications and inter-personal skills
• Sound customer service, motivational and excellent troubleshooting skills
• Windows 10 Installation & Administration, Remote Administration, IIS and web hosting technologies, Jira, Ansible IT Automation, PowerShell & VB scripting Skills
• Active Directory Understanding, Knowledge of Windows Patch Management
• A good understanding of Networking to debug network issues
• Knowledge of Real Time Renderers such as VizRt, Chyron, Unity, Unreal Engine & Cloud Technologies such as AWS & Azure

Department overview:

We're the Product Hub. We're the team behind your favourite Sky products, and the platforms that power them. We make every moment magical, everywhere. Our team is made up of self-motivated, big thinkers who have a knack for solving problems and find new ways to captivate millions of customers by putting them at the heart of everything we do. From Sky Glass, Sky Q, Peacock and NOW to news and sports apps, we make entertainment even better and we can't wait to get started on what's next.

Content Technology and Innovation

Our Content Technology and Innovation team delivers high-quality content to homes, customer devices, businesses and commercial partners across our European markets. With over 2500 colleagues from around the world, we combine our strategic insights, engineering know-how and operational excellence to use the most innovative technologies to create and distribute our award-winning content.

The Rewards:

There's a reason people can't stop talking about #LifeAtSky. Our great range of rewards really are something special, here are just a few:

• Sky Q, for the TV you love all in one place
• A generous pension package
• Private healthcare
• Discounted mobile and broadband
• Access a wide range of exclusive Sky VIP rewards and experiences

How you'll work:

We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home.

We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process.

Your office base:

Osterley:

Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers.

On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon.

Inclusion:

We take pride in our approach to diversity and inclusion: we've been recognised by The Times and Stonewall for this, and we've committed £30million to support the fight against racial injustice. We've also set ambitious targets for increasing ethnic diversity and representation throughout our organisation.

At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working.

And we'll do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you.