Deputy Store Manager

09 Apr 2022
31 Dec 2022
Contract Type
Full Time

With customers jetting in and out, an airport rarely stands still. Help your team in Manchester Airport stay one step ahead, and your career will be flying too!

We have an exciting opportunity to join one of our busiest and highest-profile stores as a Deputy Store Manager at Manchester Airport! This is an exciting opportunity to join one of our biggest businesses in the UK!

In this multi-million pound operation, you'll support the Store Manager in driving consistently high store standards and customer service, and successfully delivering KPIs. Get your stores performing and this can lead to more senior roles as part of our regional internal succession programme!

Job Description

About us
You may know we operate on the high street, in rail and bus stations, airports, hospitals, universities and workplaces. But did you know we’ve been around since 1792 and have over 14,000 employees across the globe and have consistently outperformed other major retailers over the past ten years?

What you’ll do
With busy flights landing and taking off day and night, will your team and store be consistently ready to provide an efficient, friendly service? That’s just one of the challenges you need to think about as airports are some of our most demanding retail locations. Day to day, you will be supporting the Store Manager in managing the 9 units that make up WHSmith across Manchester Airport T1/T3 , you will ensure they are commercially laid out, legally compliant and ready to deliver a first class customer experience at all times. Determined to turn every customer’s visit into a great experience, you’ll lead your team in upholding the highest standards, as you drive sales and manage costs in line with strict KPIs. Our deputy manager role consists of:
• Deputise for Store Manager in their absence
• Create a customer service led culture which is always striving to improve performance
• Ensure all staff deliver a professional, friendly service to all customers • Ensure store is fully compliant with pricing, promotions, legislation and landlord agreements
• Work closely with the Store Manager to identify cost saving measures and sales opportunities through analysis of the profit & loss statement
• Drive the team to achieve both individual and store targets including sales, shrink, waste, cash loss and staff costs
• Work with the management team to maximise opportunities to drive sales and increase footfall
• Support the Store Manager with employee lifecycle from recruitment to appraisals, training and performance procedures
• Play an active role on the shop floor with the sales team
• Build and maintain strong relationships with the our airport landlord, working closely with them to resolve any problems that may arise
You will need flexibility with working hours and the availability of transport as store opening hours vary between 4am-11pm, with a few units open 24 hours. To work in any UK airport, applicants must hold a valid (in date) passport or UK Driving Licence.
Please note that the successful candidate will need to obtain an airside pass and so would need to consent to undertake a Criminal Record Check.

Who we’re looking for
Experienced and entrepreneurial, you’re a skilled retail manager - in your element when inspiring a team. You lead by example, rolling your sleeves up and helping out on the shop floor. With this approach, you’ll win the respect of staff at every level, getting the best from each individual and encouraging them to develop. Commercially sharp, you know that putting customers first is key to meeting targets and budgets, and you’ll take full responsibility for P&L. You’ll have experience of leading a large team and if you’ve worked in a fast-paced Travel retail environment, even better! If you set high standards and are highly driven you’ll go far at WHSmith.

What’s in it for you
You’ve got tried and tested skills. Here, you can use them to the full. We’ll trust you to get things done and to use your initiative. Bring us new, innovative thinking and you could really see your career take off. Our excellent benefits package includes 25 days holiday, generous staff discount*, annual performance related bonus*, pension and much more! We make sure that there’s plenty of support available. One way we do this is through our Retail Academy which helps managers learn and progress.

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